Field Services Engineer

Company Description

WeFix Ltd is a trusted local provider of professional white goods repair and servicing, supporting customers across Liverpool, Greater Manchester, and the wider Merseyside Region. Our team specializes in on‑site repairs for washing machines, tumble dryers, cookers, fridge freezers, and other household appliances. Customer satisfaction is central to the business, with services designed to be efficient, reliable, and minimally disruptive. WeFix Appliances focuses on delivering repairs at affordable prices while maintaining a high standard of workmanship and service.

Applicants joining WeFix will be part of a strong team with family values and a strong local reputation.

The Field Services Engineer is a full‑time role based in the North West. In this role, the engineer will travel to customer locations across the Mersey Region to diagnose faults, perform repairs, and carry out preventive maintenance on a variety of domestic appliances. Daily responsibilities include troubleshooting technical issues, providing on‑site technical support, and ensuring that all work is completed safely and to industry standards.

The engineer will document work performed, maintain accurate service records, and communicate clearly with customers. The role also involves coordinating with the office team to manage parts, and support continuous improvement of service processes.

• White Goods diagnostic and repair experience, including on‑site visits and independent work in customer environments.
• Valid driver’s license.
• Excellent customer service skills, including clear communication, professionalism, and a focus on customer satisfaction.
• Beneficial qualifications include System trained or Gas Safe.
• Ability to manage time effectively, work with minimal supervision, and adapt to changing schedules and customer needs.