Lift Service Supervisor

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernisation, refurbishment and replacement of lifts and escalators in all market segments.

Its vertical transportation solutions encompass innovative, pragmatic and state‑of‑the‑art technologies; giving the highest level of safety and optimising traffic management, available space, and travel comfort.

Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries worldwide. Orona in the UK provides national installation and service coverage from regional offices, with nearly 300 full‑time employees delivering skill, knowledge and local market experience.

We are currently looking for a Service Supervisor to join our busy Warrington office. The successful candidate will work alongside the Service Manager and will split time between office‑based activities and field duties supporting the service and call‑out team.

• All aspects of day‑to‑day management and coordination of Service Engineers and Field Technicians
• Providing technical assistance and guidance to the Service team
• Establishing and planning engineers’ routes, including re‑routing on MS2 app to maximise production and reduce travel times and fuel costs
• Ensuring all planned visits are completed per calendar month
• Reviewing and influencing engineer productivity
• Dealing with call‑outs, reviewing troublesome lifts, following up with clients and communicating proposals to resolve. Coordinating any resolution actions required with engineers and field technicians
• Managing isolated lifts to ensure minimum downtime and rapid resolution
• Co‑ordinating external and internal training requirements and mentoring the team’s progression
• Undertaking maintenance audits and ensuring overall H&S compliance
• Providing customer technical support as required and improvement and repair

• Demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience
• Or come from an Engineering background (Mechanical or Electronics)
• Additional experience of managing/co‑ordinating a team would be an advantage, although training will be provided by the Service Management team
• Clean UK driving licence (essential)
• Right to Work in the UK (mandatory)

We offer more than just a job — we offer long‑term career development within a stable and growing company.

• Attractive Salary
  :
  Competitive pay that reflects your skills and experience
• Generous Holiday Allowance
  :
  Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
• Secure Future
  :
  Benefit from a pension scheme with increasing company contributions as you grow with us
• Peace of Mind
  :
  Life Insurance to support you and your loved ones
• Health & Wellbeing
  :
  Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
• Family‑Friendly Benefits
  :
  Enhanced leave for family‑related events and emergencies
• Support When You Need It
  :
  Employee Assistance Programme offering confidential support for personal or work‑related challenges
• Eye Care
  :
  Eyecare vouchers to help keep your vision sharp
• Recognition for Longevity
  :
  Long Service Awards to celebrate your milestones with us
• Referral Rewards
  :
  Earn a Recruitment Referral Fee by helping us find top talent
• Continuous Growth
  :
  Ongoing Training & Development opportunities to support your career journey