Customer Service Field Manager

• Customer Service Field Manager
  - Fixed term to September 2027

Tilia Homes are an ambitious, customer focused house builder that puts people and the planet at the heart of everything we do.

With a passion for placemaking and building high quality homes that help homeowners make a lifetime of memories, we’re looking for talented, hardworking, and enthusiastic individuals who think like us and want to join our dedicated team.

We pride ourselves on being an inclusive and diverse employer of choice. From new starters and those looking to embrace a new challenge, to those who know the industry like the back of their hand, we take pride in building careers, not just communities.

What Tilia Homes can offer you;

• 26 days holiday with additional bank holidays
• Bonus Scheme;
• Company Pension Scheme
• Holiday Buy Scheme
• Employee Assistance Programme
• 24/7 GP

We have an exciting opportunity for a Customer Service Field Manager to join a friendly team working from our Northern region, covering our site in various sites across the West and East of the North of Englandon a fixed termbasis.

The purpose of the role will include:

• Monitoring and controlling the costs of remedial works.
• Co-ordinating labour and resources, and to proactively schedule in trades to ensure optimum service.
• Liaising proactively with other internal departments, external suppliers to ensure the remedial programme of works is achieved with minimal disruption to our home owners.
• Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards.
• You must have a real passion for quality and customer satisfaction.
  
  Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism.

• Extensive build knowledge and managing key priorities
• Experience in a similar role would be beneficial
• A full UK driving license is required for this role

Guided by an innovative approach and a commitment to excellence, we focus on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.

We're guided by our ambition to become the UK’s most customer-centric house builder. By putting people and the planet at the heart of the communities that it builds, we aims to make a positive difference to the UK house building market and help to provide greater access to homes which are affordable for buyers.