Associate Installation Project Manager

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Project/Program Management Group

Technology Project Management

Professional

Warsaw, Indiana, United States of America

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.

Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at

DePuy Synthes is recruiting for an Associate Installation Project Manager, located in or near Warsaw, Indiana. In this role you will serve as the key interface for planning and managing the customer preparation process for all capital equipment. Manage each new equipment installation, equipment relocation, or equipment return in relation to planning, construction and equipment deliveries as well as providing ongoing projections for site ready date, equipment delivery date, and forecasted installation completion dates.

Provide direction and mentoring to Installation Project Managers.

• Review and verify capital equipment system and site records, received via Salesforce following the Depuy Synthes Sales Team site evaluation process, with Depuy Synthes Sales Representatives and External Customer Contacts. Ensure that site readiness requirements and proper turnaround time expectations are set with both external customer and internal customer, that customer expectations are noted, and that customers are aware of installation project management processes from the point of initial IPM contact through to equipment delivery and installation.
• Forecast revenue timing for projects within your sales regions. Obtain Customer acceptance of understanding for Depuy Synthes Site readiness criteria. Manage Depuy Synthes and Customer/Contractor established timelines to ensure established time frames and site readiness dates are met. Ensure equipment is not delivered until the site meets minimum site readiness standards. Escalate any challenges in site readiness to Senior Manager, Service Sales and Commercial, as well as Sales & Service Management prior to equipment delivery.
• Manage equipment backlog to accelerate the order to cash cycle of the backlog while maintaining a high level of customer satisfaction. Notify Senior Manager, Service Sales and Commercial of equipment backlog without clear path to installation and revenue.
• Coordinate and participate in internal pre- and post-installation meetings to ensure all sales order issues are identified and site preparation is completed to Depuy Synthes specifications. Resolve issues encountered and implement corrective actions while communicating to all parties affected.
• Initiate, lead, and document communication with customer/customer’s agents and Depuy Synthes Sales and Service personnel involved in each new equipment installation. Includes…