Commercial Operations – Associate Site Lead

Commercial Operations – Associate Site Lead

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.

Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness.

We are searching for the best talent for the Commercial Operations – Associate Site Lead in Lombard, IL.

Site: DEPUY SYNTHES 860 Parkview Blvd Lombard, IL.

You will be responsible for:

• Support Site Lead:
  Act as the primary backup to the Site Lead, taking on leadership responsibilities for the operations team during their absence.
• Operational Leadership:
  Lead, coordinate, and delegate responsibilities among the sales office team to achieve operational goals and ensure efficiency.
• Inventory Management:
  Inbound and systematically process local inventory from field return authorizations, ensuring accuracy and compliance with established protocols.
• Collaboration with Sales:
  Partner with the local field sales organization to enhance communication and visibility, and ensure successful non-revenue activity completion.
• Metrics Monitoring:
  Monitor day-to-day operational metrics (OTS, OTC) and provide regular reports to the Site Lead.
• Drive Efficiency Initiatives:
  Develop and implement strategic initiatives to streamline operations and improve overall effectiveness across outbound activities.
• Cross-Functional Collaboration:
  
  Collaborate with J&J supply chain partners, including Distribution Excellence, Planning, and Customer Service, to support seamless operations.
• Customer Service Excellence:
  Lead the on-site team to deliver best-in-class service to key customer partners, acting as the single point of contact for order collection and resolution of queries.
• Process Improvement:
  Apply Lean initiatives to eliminate waste, enhance operational processes, and drive continuous improvement.
• Compliance and Quality Assurance:
  Ensure adherence to Good Documentation Practices (GDP), regulatory standards, and health and safety regulations.

Qualifications:

Education:

Bachelor's degree and/or equivalent experience, required

Experience and Skills:

• Minimum 3 years of work experience in distribution, manufacturing, logistics, supply chain, customer service, or healthcare.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong understanding of Warehouse Management Systems.
• Effective communication and interpersonal skills, demonstrating initiative and assertiveness.

Preferred:

• Proficiency with SAP.
• Kaizen/Greenbelt or LEAN Certification.
• Experience with enterprise resource platforms and data visualization tools (e.g., PowerBI or Tableau).
• Background in highly regulated industries with process excellence training or certifications (APICS, Project Management).
• Experience in inventory management, sterile processing, or clinical experience in a hospital setting.

Other:

• 10% domestic travel to other sites as needed is required.
• This role is exempt – Not overtime eligible

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center or contact…