Customer Support Specialist

Kelly Services is currently seeking a Customer Support Specialist/Customer Liaison position for one of our top clients working in Warsaw, IN. Manager is okay with candidate working remote. Initial budget has been approved through end of 2027.

• Kelly Outsourcing Consulting Group KellyOCG, a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a Customer Support Specialist working onsite in Warsaw, IN. This role is a full-time (40 hour), fully benefited position.
• As a KellyOCG employee you will be eligible for Medical, Dental, 401K and a variety of other benefits to choose from.
• You’ll also be eligible for paid time off, including holiday, vacation and sick/personal time.
• All KellyOCG employees receive annual performance reviews.

The Customer Support Specialist / Customer Liaison will provide operational, communications, and stakeholder support for customer engagement and related business initiatives. This role will serve as a key coordinator across internal teams, external stakeholders, and project partners, helping ensure accurate information, effective communication, consistent processes, and a high-quality experience for members and teams.

The ideal candidate is highly organized, detail-oriented, collaborative, and comfortable managing multiple priorities in a fast-paced environment. This role requires strong communication skills, attention to detail, project coordination capabilities, and an interest in improving processes and operational efficiency.

• Maintain thought leader profiles, engagement records, and related documentation to ensure information remains current and accurate.
• Support pipeline tracking, landscape reviews, and ongoing updates to stakeholder and engagement information.
• Maintain data accuracy and integrity within Airtable and other applicable business systems.
• Coordinate onboarding activities, governance meetings, and stakeholder touchpoints.
• Support congress planning, advisory boards, and other customer engagement activities.
• Manage project timelines, action items, follow-ups, and deliverables across multiple stakeholders.
• Develop and maintain presentations, newsletters, dashboards, reports, and other communications materials.
• Coordinate communications across internal and external stakeholders to ensure timely and consistent information sharing.
• Help ensure a consistent and high-quality experience for members, customers, stakeholders, and internal teams.
• Prepare reporting, business metrics, status updates, and other materials to support leadership visibility and decision-making.
• Support leadership reviews, business planning, and strategic planning activities.
• Maintain templates, standard operating procedures (SOPs), process documentation, and related reference materials.
• Identify opportunities to improve processes, increase efficiency, enhance data quality, and streamline team workflows.
• Collaborate with cross-functional teams to resolve issues, track outstanding items, and ensure commitments are completed on time.

• 2–5 years of professional experience in customer support, stakeholder coordination, project coordination, operations, communications, business support, or a related field.
• Experience working in a cross-functional or matrixed organization preferred.
• Experience coordinating projects, meetings, timelines, communications, or stakeholder activities.
• Experience working with data, reporting dashboards, or business metrics preferred.
• Experience with Airtable or similar database/workflow management tools is a plus.
• Experience maintaining documentation, templates, SOPs, or process materials preferred.

• Bachelor's degree preferred.

• Strong written and verbal…