Eligibility Assistant-Front Desk

Overview

Knowledge Services has an opportunity for a strong customer service focused individual to work as an Eligibility Assistant in Warsaw. The role provides general office support and assistance for case workers and clients applying for public assistance. The Eligibility Assistant staff are front‑desk personnel responsible for collecting paperwork, processing or “pushing” applications, and assisting clients applying for or receiving public assistance (TANF, SNAP, Medicaid).

• Welcome on‑site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the workplace
• Ability to multi‑task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

The wage is $14 per hour with paid time off, benefits, and a 37.5 hour work week (Monday‑Friday 8:00 AM‑4:30 PM).

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact T

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.