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Customer Service Representative

Job in Warsaw, Kosciusko County, Indiana, 46580, USA

Listing for: Flexaust Inc.

Full Time position
Listed on 2026-07-01

Job specializations:

Customer Service/HelpDesk
Bilingual, Customer Service Rep
Administrative/Clerical

Salary/Wage Range or Industry Benchmark: 35000 - 45000 USD Yearly USD 35000.00 45000.00 YEAR

Qualifications

Ability to do mathematical calculations and grammar skills usually acquired through a 12th grade education.

Good telephone diplomacy and record of attendance.

Working knowledge of calculator, products, ability to cross‑reference competitor’s product, computer entry, and transmission.

Typical Duties and Essential Responsibilities

Clarifies descriptions, checks prices, and assigns plant mail and telephone purchase orders daily.

Compares and matches confirmations with telephone orders for accuracy.

Processes change orders, quotations, material return authorizations and cost requests in a timely manner.

Maintains and keeps current the regional open order file.

Monitors ship dates and advises customers of order status.

Upon request, expedites and traces overdue purchase orders and calculates freight costs.

Timely follows up on quotes and sample orders.

Performs any other related duties as assigned by the immediate supervisor and other management as required.

Quantifiable Measures

Timeliness of mail and telephone orders daily, accuracy of required reports, description clarification and plant assignment.

Open order file current and correct.

Accuracy of pricing.

Proofreading and expediting current and accurate.

Filing current and correct.

Quotations, change orders, cost requests, and material return authorizations current and correct.

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