Manager, Practice Management

** Why Join Us?*
* + Competitive Compensation

+ Comprehensive Medical, Dental, Vision & Life Insurance

+ Generous Paid Time Off (PTO) & Extended Illness Bank (EIB)

+ Matching 401(k) Retirement Plan

+ Opportunities for Career Growth & Advancement

+ Recognition & Reward Programs

+ Exclusive Discounts & Perks
* ** Job Summary*
* The Manager, Practice Management is responsible for the day-to-day operations, financial performance, and patient flow of assigned physician practices. This role ensures operational efficiency, compliance with healthcare regulations, and a high standard of patient care. The Manager collaborates with providers, administrative leadership, hospital departments, and corporate teams to optimize practice performance, monitor financial benchmarks, and enhance patient satisfaction.

** Essential Functions*
* + Oversees daily operations of the clinic, serving as the primary point of contact for providers, staff, and external partners.

+ Manages provider scheduling and patient flow, optimizing clinic efficiency while ensuring timely patient care.

+ Monitors financial performance, including accounts receivable (AR), revenue cycle metrics, and collection processes, ensuring adherence to budgetary goals.

+ Tracks and reports key financial and operational indicators, including physician productivity, patient volumes, and collection benchmarks, providing updates to the Director of Physician Practices.

+ Ensures compliance with billing, coding, and regulatory standards, including overseeing insurance verification, co-pay collection, and outstanding balance recovery.

+ Supervises and supports clinic staff, providing coaching, professional development, and performance evaluations to promote a high-performing team.

+ Implements and monitors quality improvement initiatives, ensuring clinic efficiency, cost control, and patient satisfaction.

+ Develops and maintains relationships with hospital departments, corporate office teams (e.g., PPSI, Athena, HIM), and vendors, ensuring effective communication and collaboration.

+ Facilitates customer service initiatives, addressing patient concerns, maintaining confidentiality, and promoting a positive clinic environment.

+ Assists the Director of Physician Practices with strategic planning, process improvements, and implementation of operational enhancements.

+ Performs other duties as assigned.

+ Maintains regular and reliable attendance.

+ Complies with all policies and standards.

** Leadership Responsibilities*
* +  
** Supervision and Staff Management*
* + Provides leadership, mentorship and professional development opportunities for departmental staff.

+ Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.

+ Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.

+  
** Strategic Planning and Financial Oversight*
* + Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.

+ Monitors expenditures, ensuring cost-effective delivery of services.

+ Evaluates and implements new technologies to enhance operational efficiency.

+ Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.

+  
** Quality Assurance and Regulatory Compliance*
* + Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.

+ Participates in audits, inspections and accreditation processes as applicable.

+ Follows established quality control practices to ensure accuracy, consistency and safety.

+  
** Collaboration and Communication*
* + Works closely with leadership teams to coordinate and improve service delivery.

+ Stays up-to-date with industry advancements, new technologies, and regulatory changes.

+  
** Staff Responsibilities*
* + May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

** Qualifications*
* + Bachelor's Degree in relevant field required or

+ Four (4) plus years of direct experience in lieu of a Bachelor's degree required

+ Master's Degree preferred

+ 2-4 years of experience in closely related field with Bachelor's degree required

+ 2-4 years of previous leadership experience preferred

** Knowledge,

Skills and Abilities

*
* + Strong leadership, organizational, and communication skills.

+ Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.

+ Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.

+ Communicate effectively with leadership, team members, and stakeholders.

+ Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.

+ Problem-solving and critical thinking skills.

+ In depth knowledge of industry best practices and…