Field Support Lead | ONSITE
Job in
Warsaw, Kosciusko County, Indiana, 46582, USA
Listed on 2026-06-03
Listing for:
Kaav, Inc.
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
- Need self-motivated resource who can handle tickets and be a project lead. GxP knowledge/experience is must. IT support role.
- 7+ yrs experience.
- Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend support Daily Performance Meetings
- Assist network support team and other infra teams for daytoday troubleshooting and infra projects
- Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
- Helps local hardware support team with checking printers and shopfloor peripherals
- Provides assistance to the hardware support team for applications or processes
- Act as coordinator for resolving incidents related to any application support in manufacturing plant
- Be a SPOC for BUIT Local support and external vendors
- Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
- Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirus malware related setup and issues
- Test connectivity for changes to network including wireless and patching
- Coordinate with application owners to install the client applications and ensure that the applications launch as expected
- Coordinate with equipment vendors for repair and maintenance
- Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion
- Support base business related IQOQ testing and technical change control activities
- Minimum 5 years of experience in handling Site IT support incident management
- Should be conversant with ITIL process Service Asset management
- Must be knowledgeable in network infrastructure
- Should be knowledgeable on multiple Operating Systems DBs
- Should be able to work independently and be ready to provide support off business hours
- MES knowledge is an added advantage
- Should posses multitasking capabilities with excellent coordination skills
- Worked in pharmamanufacturing plant is added advantage
- Additional Requirements
- Manufacturing Experience with ItInfra knowledge
- Cross Team Dept Coordination
- Project experience
- ITIL Knowledge would be preferable
- Knowledge of GxP would be add on
- GxP, Team Lead, ITIL
Desktop Support
Basic Qualification :
Additional Skills :
Project Lead
Background Check :
No
Drug Screen :
No
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