Technology Manager, IT Vendor Mgmt

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Job Function:

Technology Product & Platform Management

Job Sub Function:

Multi-Family Technology Product & Platform Management

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a Technology Manager, IT Vendor Management located in Raritan, New Jersey, West Chester, Pennsylvania, Palm Beach Gardens, Florida, Raynham, Massachusetts, Warsaw, Indiana.

This role is responsible for leading strategic IT vendor relationships that support global technology services across DePuy Synthes. The Technology Manager, IT Vendor Mgmt drives value, performance, risk management, and continuous improvement across a complex vendor ecosystem, ensuring alignment with business priorities, regulatory requirements, and financial objectives. This role has a direct impact on service quality, cost optimization, and the scalability of IT services supporting a global medical technology organization, and reports into the DePuy Synthes Technology organization.

Key Responsibilities

* Lead the end‑to‑end management of strategic IT vendors, including onboarding, performance management, renewals, and exits, to ensure reliable and cost‑effective technology services.

* Establish and govern vendor performance through SLAs, KPIs, scorecards, and regular business reviews, driving accountability and continuous improvement.

* Partner with IT service owners, sourcing, procurement, finance, and legal teams to align vendor strategies with business and technology roadmaps.

* Identify, assess, and mitigate vendor‑related risks, including operational, financial, cybersecurity, and compliance risks, in alignment with enterprise policies.

* Support contract negotiations and commercial discussions to optimize cost, value, and service outcomes across the vendor portfolio.

* Drive standardization of vendor management processes, tools, and reporting across Technology Services.

* Lead and develop vendor management team members, fostering a culture of accountability, collaboration, and continuous learning.

* Provide executive‑level insights and reporting on vendor performance, risks, and financials to IT and business leadership.

Qualifications

Education

* Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (required).

* Master's degree or MBA (preferred).

Experience and Skills

Required:

* 6-8 years of progressive experience in IT, vendor management, sourcing, or technology services, with demonstrated accountability for vendor performance and outcomes.

* Proven experience managing strategic IT vendors in a global or matrixed enterprise environment.

* Strong understanding of IT service delivery models, including managed services, cloud, infrastructure, and application services.

* Experience working with IT service management frameworks, metrics, and performance reporting (e.g., ITSM concepts, SLAs, KPIs).

* Ability to assess vendor technology capabilities, security posture, and operational resilience in partnership with technical teams.

* Strong commercial acumen with experience supporting contract negotiations, cost…