IT Director

Founded in 2006, Ortho Pediatrics is an orthopedic company focused exclusively on advancing the field of pediatric orthopedics. As such it has developed the most comprehensive product offering to the pediatric orthopedic market to improve the lives of children with orthopedic conditions. Ortho Pediatrics currently markets 53 products that serve three of the largest categories within the pediatric orthopedic market. This product offering spans trauma and deformity, scoliosis, and sports medicine/other procedures.

Ortho Pediatrics’ global sales organization is focused exclusively on pediatric orthopedics and distributes its products in the United States and over 70 countries outside the United States. For more information, please visit

The IT Director is responsible for leading the organization’s IT infrastructure, operations, workplace technology, cybersecurity operations, and service delivery to ensure reliable, secure, scalable, and business-aligned technology services supporting global operations.

This role provides strategic and operational leadership across infrastructure, workplace technology, cybersecurity, IT service management, vendor management, and operational resilience. The IT Director develops and executes technology roadmaps, manages operational priorities and budgets, monitors service performance through metrics and KPIs, and advances the use of AI and automation to improve productivity, efficiency, and control effectiveness while supporting SOX compliance and audit readiness across IT systems.

• Lead enterprise IT infrastructure including cloud, network, servers, endpoints, and identity platforms
• Ensure high availability, performance, and disaster recovery across global systems
• Leverage monitoring, observability, and telemetry to proactively manage system performance and reliability
• Lead global IT infrastructure and operations teams while partnering with business leaders to align IT strategy, performance, and risk
• Develop and maintain infrastructure and operations roadmaps that align technology investments, lifecycle management, security requirements, and business growth priorities
• Track operational performance using KPIs such as uptime, incident trends, service availability, patch compliance, capacity, and remediation progress

• Lead global IT service delivery including service desk, endpoint support, executive IT support, and collaboration platforms
• Oversee ITIL-based processes (incident, request, change, problem, and major incident management)
• Manage endpoint lifecycle including provisioning, patching, security, and device support
• Oversee workplace technology platforms (Microsoft 365, Exchange, Teams)
• Drive continuous improvement in service quality, user experience, and operational consistency
• Define and monitor service delivery metrics including SLA adherence, ticket aging, resolution time, major incident response, knowledge management, and customer satisfaction
• Enforce cybersecurity standards aligned to Zero Trust principles
• Maintain IT general controls (ITGCs) including access, change management, and audit evidence
• Partner with Internal Audit and external auditors to support SOX compliance and remediation
• Operationalize cybersecurity controls in partnership with security, audit, and business stakeholders, including identity, endpoint, vulnerability, incident response, and third-party risk practices

• Drive adoption of AI tools (e.g., Copilot) to improve productivity and service delivery
• Establish governance and responsible use of AI technologies
• Drive automation of operational processes to improve efficiency, consistency, and scalability
• Integrate AI and automation into IT operations where appropriate

• Ensure business continuity and resilience through disaster recovery planning, testing, and incident response coordination
• Manage vendors, managed service providers, SLAs, and performance expectations for IT
• Manage IT operating budgets, vendor spend, renewals, contracts, forecasting, and cost optimization to ensure technology investments deliver measurable business value
• Conduct regular vendor and managed service provider reviews using performance scorecards, SLA results, issue trends, risk items, and improvement plans

Management of internal teams, technical leads, external vendors, and consultants assigned within the business unit.

• Experience leading cloud, network, endpoint, identity, Microsoft 365, and enterprise infrastructure services in a global environment
• Working knowledge of cybersecurity, Zero Trust principles, IT general controls, SOX compliance, audit support, and risk management
• Experience managing vendors, managed service providers, SLAs, contracts, and internal resources to deliver reliable IT services
• Experience managing IT budgets, forecasting, contracts, vendor spend, renewals, cost optimization, and business cases for technology investments
• Ability to define and…