Plant IT Service Desk Supervisor

About Slate

At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the Warsaw plant, responsible for endpoint health, AV / conference room readiness, identity and access requests, and coordinating with the corporate IT team on escalations, projects, and initiatives. This position reports to the IT Services Manager.

Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time.

• Serve as the primary escalation point for plant IT issues & projects – taking tickets, not just reviewing them and not just delegating work
• Troubleshoot and resolve hardware, software, network, and AV issues end‑to‑end
• Deploy, image, and configure Windows endpoints using Microsoft Intune
• Manage hardware lifecycle including procurement coordination, deployment, and retrieval for plant employees
• Maintain conference rooms, shared workstations, and production‑floor IT equipment
• Provide hands‑on support for manufacturing systems, printers, barcode scanners, shared kiosks, and MFP devices

• Supervise and mentor a team of Desktop technicians at the Warsaw plant
• Set daily priorities, manage ticket queues in Jira Service Management, and ensure SLA adherence
• Conduct regular 1:1s, provide coaching, and support career development for your team
• Own shift coverage and on‑call scheduling for plant IT support hours
• Document technician performance and contribute to performance reviews

• Maintain the Warsaw plant IT asset inventory – accurately tracked from procurement through disposition
• Work with IT counterpart teams to manage local network closets, patch panels, switches, and Wi‑Fi access points in coordination with the network team
• Respond to access requests and identity issues, working with corporate IT to resolve Entra  / Active Directory issues
• Support onboarding and offboarding processes for plant employees, including hardware setup, account provisioning, and equipment retrieval
• Ensure endpoint compliance and patching health through Ninja One RMM
• Maintain accurate SOP documentation and runbooks in Confluence for plant‑specific IT procedures

• Serve as the primary IT point of contact for plant operations, HR, and facilities leadership
• Escalate complex issues to the IT Manager with clear, well‑documented context
• Participate in plant leadership meetings to surface IT risks and upcoming needs
• Coordinate with corporate IT on infrastructure projects, rollouts, and policy changes affecting the plant

• 5+ years of IT support experience, including at least 3+ years in a lead or supervisory capacity
• Proven ability to stay hands‑on while managing a team — this role requires both
• Strong Windows 11 troubleshooting and endpoint management skills
• Experience with Microsoft 365 and Entra  / Azure Active Directory
• Familiarity with endpoint management platforms (Intune, SCCM, or equivalent RMM tools)
• Experience with IT service management platforms — Jira Service Management
• Solid networking fundamentals: DNS, DHCP, VLANs, Wi‑Fi, and basic switching
• Strong communication skills — able to explain technical issues clearly to non‑technical stakeholders
• Ability to critical think and make decisions in a fast‑paced environment

• Critical on‑site presence (5 days a week), on‑call/after‑hours support as needed
• Fast‑paced startup environment with hands‑on leadership required.
• Mix of office, shop floor, and supplier engagement.

• Must have the ability to lift up to 35 pounds.
• Must have the ability to stand, walk, and perform…