Global Digital Commercial Solutions Lead

Global Digital Commercial Solutions Lead

The Senior Manager, Global Digital Commercial Solutions will serve as the global business product owner for the digital solutions that equip the DePuy Synthes Field Sales Organization (FSO) with the marketing collateral, product resources, and selling tools they need to drive commercial impact. Reporting to the Director of Global Digital Experience Platform, this role sits at the intersection of commercial strategy and digital product ownership, owning the roadmap, governance, and evolution of FSO‑facing digital solutions across business units and markets.

• Own the global product strategy, roadmap, and governance for FSO marketing enablement solutions across all DePuy Synthes business units and markets.
• Define and maintain the product vision for a future‑state unified enablement platform that consolidates fragmented solutions (Salesforce Communities, Showpad, SharePoint, and others) into a streamlined, scalable experience.
• Serve as the primary business product owner interfacing between the FSO commercial organization, Business Unit marketing teams, and the Dx team to ensure the enablement solution meets real field needs and integrates within the broader DS digital ecosystem.
• Establish platform governance, standards, and change‑control processes for all marketing‑owned, FSO‑facing digital solutions.

• Lead a structured, design‑thinking‑driven discovery process to develop a deep understanding of FSO needs, pain points, and workflows across markets and business units.
• Conduct field research, stakeholder interviews, and journey mapping exercises to surface unmet needs and define the requirements for a future‑state FSO enablement solution.
• Synthesize discovery insights into actionable product requirements, user stories, and prioritized feature roadmaps that reflect the realities of how the selling organization operates.
• Continuously validate product decisions against field feedback and commercial outcomes to ensure the solution remains grounded in actual user needs.

• Evaluate current‑state FSO enablement solutions across BUs and markets, identifying redundancies, gaps, and opportunities for consolidation and improvement.
• Define requirements for a future‑state DS enablement solution that supports all markets and BUs, integrates with the broader DXP ecosystem, and delivers a more seamless journey from marketing content creation to field activation.
• Partner with the DXP Platform team, IT, and external vendors to assess technology options, inform build‑vs‑buy decisions, and support implementation planning.
• Ensure the future‑state solution is designed for scalability, compliance, and long‑term operational efficiency.

• Support the transition and eventual scaling of the Orthopaedics eCatalog, ensuring reps and customers can efficiently access detailed product groupings to support procedures and cases.
• Partner with Product Information Management (PIM), commercial operations, and BU Marketing teams to ensure the eCatalog is accurate, current, and aligned with the DS product portfolio.
• Define the roadmap for eCatalog evolution as an integrated component of the broader DS digital experience, ensuring it works synergistically with web, marketing automation, Community, and FSO enablement solutions.
• Establish governance and operational processes for ongoing eCatalog content management and updates across markets.

• Serve as the central point of coordination between Field Sales, Business Unit Marketing, Commercial Operations, DXP team, and IT to ensure enablement solutions reflect commercial priorities and platform capabilities.
• Build strong relationships with FSO leadership and field representatives to maintain a continuous feedback loop that informs product decisions and adoption strategies.
• Partner with Marketing Automation, Web, and Community teams to ensure FSO enablement solutions are integrated within the broader omnichannel DS digital experience, reducing…