Deskside Support Engineer – Level 2
Listed on 2026-09-04
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Deskside Support Engineer – Level 2
Our client, a IT Services and Consulting company, is looking for a Deskside Support Engineer – Level 2 for their Warsaw, IN location. Responsibilities include providing Level 2 technical assistance and support, and resolving HW/SW problems related to end user devices. Other duties include analyzing, resolving, responding to, and documenting end user inquiries, installing desktop/Laptop software using approved tools, troubleshooting operating system, troubleshooting connection issues with LAN/WAN, updating tickets with accurate and timely records of work performed and resolution detail, maintaining and contributing to a knowledge base, coordinating hardware warranty repair, escalating to 3rd party vendors when necessary, responsible for raising and coordinating problem management issues, performing additional tasks (end user/infra related) when required, and participating in projects.
Requirements include initiative, high emotional intelligence with strong communication skills, great troubleshooting and diagnostic skills in identifying root causes and ability to resolve problems proactively, an experienced DSSL2 tech background, strong understanding and skills in SLA, KPI Management, ability to walk long distances, ability to lift up to 50 lbs without assistance, and willingness to work in dirty, hot or cold environments.
May need to work while kneeling. Years of experience: 4.00 years of experience.
Why should you apply? Health benefits, referral program, excellent growth and advancement opportunities.
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