Route Support Merchandiser

Route Support Merchandiser, Office Coffee

Department: Warsaw 201734

Employment Type: Full Time

Location: Warsaw

Reporting To: Kristina Middleton

Compensation: $19.00 - $23.00 / hour

A Taste of

Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

As an OCS Route Support Merchandiser, you will support our Route Manager by filling in for OCS Route Merchandisers, assisting with data entry and field implementations, and enhancing customer service through constructive feedback. You will identify training needs among drivers and communicate observations to your supervisor, ensuring smooth operations on the road and in-house.

• Route Coverage: Provide coverage and support for OCS Route Merchandisers as needed. Coordinate and schedule delivery orders to ensure timely and accurate service, and monitor route performance to identify opportunities for improvement while recognizing effective practices. Ensure all delivery orders are completed accurately and properly recorded as delivered.
• OCS Operations Support: Provide coverage for the OCS Manager by supporting daily operational coordination and execution. Assist with operational planning and task prioritization to support overall efficiency and consistency within OCS operations.
• Delivery & Inventory Management: Ensure OCS Route Drivers are fully equipped with the correct products and supplies for assigned routes. Load OCS trucks according to delivery schedules and order requirements, manage delivery order changes, and review and reconcile truck inventories to maintain accuracy and accountability.
• Machine Management: Support new machine installations by coordinating initial product orders and installing non-plumbed brewers and coolers at customer locations. Manage product returns from the field, notify OCS Route Managers of idle or underperforming accounts, and assist with seasonal or final product adjustments to ensure smooth account transitions.
• Training & Support: Train OCS Route Merchandisers on operational standards and procedures, reinforce compliance expectations, and provide support for ongoing performance issues as needed.
• Customer Feedback & Issue Resolution: Interact professionally with customers during route coverage to gather feedback and relay information to appropriate internal teams. Respond to customer issues promptly by conducting on-site follow-ups when necessary and communicating clearly to ensure timely resolution.
• Machine Cleanliness: Inspect and maintain cleanliness standards for all machines in the field to ensure professionalism and customer satisfaction.
• Professional Standards: Ensure OCS Route Merchandisers maintain a professional appearance and follow established uniform and professional appearance guidelines.
• Safety & Compliance: Promote and model a clean, safe work environment while remaining knowledgeable of and compliant with current operational processes and procedures.
• Communication: Communicate promptly with Account Managers, Route Managers, and…