Client Success Executive
Job in
Warsaw, Kosciusko County, Indiana, 46580, USA
Listed on 2026-07-13
Listing for:
BSI Companies
Full Time
position Listed on 2026-07-13
Job specializations:
-
Sales
Client Relationship Manager, Account Manager, Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
Client Success Executive
Location:
Warsaw, Poland
Work Model:
Hybrid with 3 days working from the office.
The Client Success Executive plays a critical, client-facing role in driving retention, client satisfaction, and commercial growth across existing accounts within BSI Group. The role focuses on strengthening client relationships, driving retention, and identifying opportunities to expand services within existing accounts.
Responsibilities- Build and maintain strong, trusted relationships with existing clients.
- Proactively engage with clients to understand their needs and deliver exceptional service.
- Lead retention conversations with at-risk clients and present tailored solutions to support long‑term partnerships.
- Manage ISO certification changes, including scope extensions and amendments.
- Identify and convert upselling and cross‑selling opportunities across BSI’s portfolio of products and services.
- Guide clients through change processes, ensuring a seamless and positive experience.
- Manage and maintain a pipeline of opportunities within Salesforce.
- Accurately record client interactions, opportunities, and outcomes.
- Collaborate with internal stakeholders to ensure timely delivery of client requirements.
- Provide client insights and market intelligence to support continuous improvement initiatives.
- Experience in a client‑facing role within a B2B environment such as Client Success, Account Management, Customer Service, or Sales.
- Strong relationship‑building, communication, and negotiation skills.
- Customer‑centric mindset with a passion for delivering outstanding client experiences.
- Commercial awareness and the ability to identify growth opportunities within existing accounts.
- Experience working with CRM systems, preferably Salesforce.
- Excellent organisational and problem‑solving skills.
Fluency in English, Polish, and French is essential for this role as you will be supporting clients and internal stakeholders across EMEA.
Desirable Experience- Prior experience working with SAP.
- Proficiency in Microsoft Office applications.
- Additional European language skills would be advantageous.
The base salary for this position starts from 102,000 PLN gross annually in Poland.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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