Account Manager

Account Manager

Job Location:

US-IN-Warsaw

Allied Universal is North America's leading security and facility services company that offers rewarding careers and a dynamic workplace that contributes to a culture positively impacting communities and customers.

Starting Salary: $69,680 per year.

As an Account Manager, you are the driving force behind daily security operations. You will lead, develop, and motivate a team of security officers and supervisors to deliver exceptional service and create a safer environment.

• Manage scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Lead and develop security teams: hire, coach, manage performance, payroll and employee relations.
• Enhance client relationships as the primary point of contact, ensuring high‑quality service.
• Handle security incidents and emergencies, coordinating with clients and internal teams.
• Direct compliance and operational excellence: oversee training, safety, site standards and inventory.

• High school diploma or equivalent.
• Valid driver’s license.
• Minimum of two years of experience in business operations, security management or supervising teams.
• Experience leading, developing and retaining a dynamic team while building client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make independent decisions and resolve conflicts efficiently.
• Proficiency with web‑based applications and Microsoft Office.
• Effective communication with clients and employees, managing multiple projects and driving operational excellence.
• Financial acumen to manage staffing levels, minimize overtime, plan and control inventory costs.

• College degree in Business Administration or related field.
• Law enforcement, military, or security services experience.
• ASIS or CPP certification.
• Previous payroll, billing or scheduling experience.
• Familiarity with CCTV, access control and badge administration.
• Graduate of a certified public safety academy.

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• 401(k) plan enrollment subject to eligibility.
• Eight paid holidays, five sick days and four personal days.
• Vacation accrual: 3.08 hours biweekly; unused vacation paid only where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law.