Service Coordinator

• Help people with developmental disabilities and their families identify and obtain needed services and supports
• Advocate for, monitor, and evaluate services with individuals, families, or guardians
• Manage a caseload of varying ages, disabilities, and complexity
• Build trusting relationships through regular contact and planning
• Identify needs and create action plans
• Develop community relationships and support systems
• Research resources, develop new resources, and make referrals to collaborating agencies
• Prepare Utilization Review requests and service authorizations
• Coordinate federal, state, county, and community programs
• Monitor and assess the quality, timeliness, and effectiveness of services
• Conduct monitoring by phone, email, and in-person meetings monthly, quarterly, and annually
• Complete mandated reporting protocols for suspected abuse or neglect
• Document all activities in written case notes within three business days
• Maintain a minimum of 120 TCM billable hours per month
• Complete assigned training and participate in continuing education, conferences, and seminars
• Carry out special assignments or duties

• Bachelor's degree from an accredited college or university or Registered Nurse license
• Must live in the service area
• Reliable transportation and acceptable driving record
• Must use own vehicle for transportation
• Valid driver's license
• Proof of personal, valid vehicle insurance
• Reliable internet for telecommuting employees
• Ability to work with multidisciplinary professionals
• Effective oral and written communication
• Ability to use multiple computer formats
• Ability to work with economically and culturally diverse backgrounds
• Ability to meet timelines accurately and return calls/emails within one business day
• Ability to work independently and be resourceful
• Mathematical skills for understanding, reviewing, creating, and maintaining budgets
• Ability to handle confidential information discreetly
• Ability to advocate for individuals' rights
• Ability to facilitate and lead an ISP team
• Preferred experience working with individuals with intellectual and/or developmental disabilities in a community-based setting or related fields
• Preferred experience with case management and documentation applications such as Setworks, Kronos, and Therap
• Preferred multidisciplinary team experience with person-centered plans
• Preferred experience with Microsoft Office Suite

Demonstrates expertise in case management and advocacy for individuals with developmental disabilities, ensuring effective service coordination and community resource development. Proficient in maintaining documentation, monitoring service quality, and facilitating interdisciplinary collaboration.

• Case Management
• Advocacy for Individuals' Rights
• Utilization Review Requests
• Effective Oral and Written Communication
• Experience with Developmental Disabilities

• Mathematical Skills
• Documentation Skills
• Action Plan Development
• Monitoring and Assessment
• Resource Research and Referral

• Relationship Building
• Independent Work
• Cultural Competence
• Resourcefulness
• Confidentiality Handling

• Bachelor's Degree
• Registered Nurse License

• Developmental Disabilities
• Community-Based Services
• Interdisciplinary Team
• Service Authorization
• Mandated Reporting

• Setworks
• Kronos
• Therap
• Microsoft Office Suite