Scheduling Coordinator

About the Organization

Silk Title Co. provides title insurance, search, and settlement services across the nation for institutional banks, independent mortgage lenders, and real‑estate transactions such as foreclosure, default, and REO.

Responsible for coordinating all communications and scheduling of real estate transactions as part of the Closing team.

• Answer and make multiple calls using a multi‑line phone system in a timely manner.
• Communicate clearly via phone and email to all parties on the details of their transaction.
• Multitask within the operating system while on the phone, collecting the necessary information to proceed with scheduling.
• Safely send documentation regarding the transaction to all parties.
• Work closely with outside vendors and internal employees to schedule appointment times and locations.
• Quickly resolve scheduling conflicts.
• Participate in other duties as assigned.

• High School Diploma or equivalent.
• Minimum of 1 year of customer service‑related work experience.
• Experience with Microsoft Office applications and general computer use.
• Previous experience in title review, curative, or the mortgage or title industry is a plus.
• Excellent communication skills, including active listening.
• Service‑orientated and able to resolve customer concerns.
• Proficient computer skills with the ability to learn new software.
• Excellent organizational skills and high attention to detail.
• Excellent verbal and written communication and interpersonal skills.
• Excellent problem‑solving skills.

• Brand new modern workspace.
• Dedicated employee flex space and training room.
• Tech‑focused environment.
• Healthy benefits package.
• Paid time off.
• Employee Assistance Program.
• 401(k).
• Pay range: $17–$21 per hour, eligible for overtime.
• Business hours 9 am to 10 pm.

Shift: Rotating days and evenings.

Location:

Warwick, Rhode Island.

Silk Title Co. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.