Service Advisor - Cadillac Warwick

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer
. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.

Salary range: $65,000.00 - $75,000.00 (+) annually, with weekly pay and comprehensive benefits.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car‑buying experience.

Does this sound like you? Apply now!

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide the customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post‑follow‑up resulting in return visits, increased sales and an admirable CSI (Customer Satisfaction Index).
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) for service in district, regional and national scores.
• Comply with all federal, state and local laws, and company policy, regarding safeguarding all customer, company and manufacturer information, as well as customers’ vehicle and property.
• Must be able to manage in a fast‑paced work environment with limited supervision.
• Must have great customer service, phone and computer skills.

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre‑employment screening (background & drug test).

• Weekly pay.
• Paid holidays & paid time off.
• Paid training.
• Stock Awards (select management and front‑line team members eligible).

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans.
• Up to 12 weeks paid pregnancy leave (disability leave).
• Health savings.
• Flex spending accounts (tax‑free).
• Short‑term and long‑term disability plans.
• Life Insurance (Whole Life and Term).
• 401k with company match.
• Pet Insurance.

• Digital career path tool to assist with career development.
• Continuous training through Asbury's internal learning management system.

• Employee assistance program.
• Employee discounts on parts and service repairs.
• Opportunities to join our community service initiatives, which include paid volunteer hours.
• Employee referral program with bonus opportunities.

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.