Senior Manager, Program Management

About Plum Dental Group (”Plum”)

Plum is a dynamic, high growth Dental Partnership Organization (DPO) with 30+ locations in RI and eastern CT supporting over 350 total employees. The Company's affiliated dental practices provide comprehensive general, specialty and cosmetic dental care to over 80,000 patients annually. As a DPO, we are responsible for managing all administrative support functions of the dental practices including marketing, facilities, HR, insurance, accounting, billing, etc.,

so that dentists can focus on treating patients and not have to worry about the nuts and bolts of running or maintaining a practice.

The Senior Manager, Program Management is an execution and governance partner to the Executive VP of Operations and the Operations leadership team. This role translates strategy into clear plans, drives portfolio discipline, and runs the operating rhythm (cadence, content, follow-through) that keeps priority deliverables organized, visible, and on track.

This person is a strong program/project leader with high stakeholder EQ, able to influence without authority across State Directors, Senior Practice Managers, and cross-functional partners (HR, Finance, Facilities/Technology, Marketing, Training & Development, Specialty, Integrations).

Operating Rhythm & Governance

• Own and continuously improve the Operations operating rhythm (weekly leadership huddles, workstream cadences, monthly reviews, quarterly planning).
• Build agendas, pre-reads, and facilitation plans that are decision-oriented and action-driven.
• Maintain a decision log, action tracker, and escalation paths; ensure closure and accountability.
• Standardize meeting expectations (purpose, pre-work, outputs, owners, due dates).

Program & Portfolio Management

• Run a “PMO-lite” across Ops priorities: roadmap, milestones, dependencies, resource constraints, risks/issues, and mitigations.
• Establish clear project fundamentals: charters, timelines, RACIs, stakeholder maps, communication plans, and adoption plans.
• Drive consistent status reporting and executive-ready summaries (what changed, what’s stuck, what’s needed).
• Partner with Ops leaders to keep deliverables organized and on-time—flagging risks early and driving cross-team resolution.

Leadership Team Enablement & Stakeholder Management

• Support the Executive VP of Operations with priority management and preparation for key touchpoints (leadership meetings, monthly ops reviews).
• Create “clarity systems” for direct reports: deliverable trackers, milestone check-ins, and readiness checkpoints.
• Coordinate across CEO peer functions (HR, Finance, Facilities/Tech) to manage interdependencies and reduce bottlenecks.
• Draft or refine key communications, updates, and alignment materials as needed.

Performance Insights & Content Readiness

• Ensure leadership meetings have decision-grade content (scorecards, trends, key variances, risks, and recommended actions).
• Drive consistent pre-read readiness and narrative clarity—so meetings focus on decisions, not discovery.

Strategic Priority Projects

• Lead VP-sponsored strategic initiatives end-to-end (e.g., workflow standardization, integration readiness, leadership enablement rollouts, operating model improvements).
• Ensure implementation includes adoption, training alignment, and post-launch stabilization checks.

• 5+ years in program management, strategic operations, consulting, or operational leadership (multi-site healthcare/dental strongly preferred).
• Demonstrated ability to drive cross-functional work with senior stakeholders and competing priorities.
• Strong cadence management: agendas, pre-reads, action tracking, and follow-through.
• Excellent written and verbal communication; able to synthesize complexity into clear decisions and next steps.
• Comfortable with execution tooling (Asana/Monday/Jira or equivalent), dashboards/scorecards, and Microsoft/Google suite.
• Bachelor’s degree required; MBA/MHA or PMP optional.

• Salary and annual bonus dependent on background and level of experience.
• The ceiling is high at Plum – we are a young and lean company and there will be new opportunities that develop as we grow; salary can increase considerably (and potentially include equity) as you develop and take on additional responsibility.
• Comprehensive health and retirement benefits.