Hybrid Workforce Analyst - Forecasting & Scheduling
Job in
Warwick, Kent County, Rhode Island, 02888, USA
Listed on 2026-05-31
Listing for:
Downtown Boulder Partnership
Full Time
position Listed on 2026-05-31
Job specializations:
-
Business
Job Description & How to Apply Below
Downtown Boulder Partnership is seeking a Workforce Analyst in Cumberland, RI. The successful candidate will manage real-time agent performance and optimize call center service levels. Key responsibilities include monitoring agent performance, adjusting staffing based on forecasts, and fostering strong relationships with the operations team.
Candidates should have at least one year of contact center experience along with a high school diploma, with an associate or bachelor’s degree preferred. The position offers a hybrid work schedule and competitive pay.
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