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Sr STD Appeal Specialist
Job in
Warwick, Kent County, Rhode Island, 02886, USA
Listed on 2026-06-06
Listing for:
MetLife, Inc.
Full Time
position Listed on 2026-06-06
Job specializations:
-
Business
Risk Manager/Analyst, Business Analyst
Job Description & How to Apply Below
Location
Oriskany, New York
Alternative Location(s)
* Posting
Location:
Aurora, Illinois
* Posting
Location:
Oriskany, New York
* Posting
Location:
Bloomfield, Connecticut
* Posting
Location:
Bridgewater, New Jersey
* Posting
Location:
Cary, North Carolina
* Posting
Location:
Tampa, Florida
* Posting
Location:
Omaha, Nebraska
* Posting
Location:
Warwick, Rhode Island
* Posting
Location:
Clarks Summit, Pennsylvania
* Posting
Location:
San Juan, Puerto Rico
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
03-Jun-2026
Job
18005
Description and Requirements
The Team You Will Join
On Met Life's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide.
Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.
The Opportunity
The Disability Appeal Specialist is responsible for reviewing denied claims and complete a fair, independent assessment and a thorough holistic review of the file and assessing the claim for accuracy by evaluating plan provisions and services rendered along with historical research.
You will follow State Regulations and ERISA guidelines when processing files. Keeping things timely to prevent risk.
This is an exciting opportunity to utilize investigative skills, analysis data for accuracy and make a difference by providing the right decision.
Success in this role requires attention to detail, ability to multi-task and engaging the right resources. The Disability Appeal Specialist is responsible for gather facts and data during the course of investigation for further consideration and follow ERISA guidelines.
You'll collaborate closely with members of the Appeal team, your team lead, and claim resources in an environment where every contribution is respected, and every perspective is heard
Key Responsibilities
* Manage claim files with accuracy and conduct comprehensive review taking into consideration contract provisions, history of payment, plan limitations and clinical information with ability to research guidelines for accuracy.
* Caseload Management across multiple systems in order to make timely decisions according to ERISA.
* Create and prepare clear and concise written correspondence where applicable with claimants, policyholders in a timely manner.
* Coordinate with other team members to move workload with a once and done concept.
* Perform related duties and task as assigned.
Required Qualifications
* 3-5 years Disability Claim Background with preference in appeal handling
* Excellent Communication Skills (oral and written)
* Prioritization Skills
* Multi-tasking Skills
* Builds and maintains strong relationships with direct team and other internal partners
* Attention to detail
* Willingness to accept change and provide constructive feedback where applicable.
Preferred Qualifications
* 3-5 years Disability Claim and Appeal Processing
* Ability to utilize and manage different web based systems.
* Understanding of Disability plans
* Ability to perform in a production environment.
* Team player
The expected salary range for this position is $47,000 - $62,700. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About Met Life
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, Met Life, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is…
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