Customer Care Advocate

On Met Life’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide.

Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

As a leader in insurance, Met Life never underestimates the significance of the impact made by associates.

We are actively hiring Customer Care Advocates for our Life Warwick Customer Care Team. As a Customer Care Advocate, you will receive inbound customer service inquiries via the telephone and resolve problems by putting customers at the heart of all you do.

Our successful candidate will leverage effective listening skills, strong multi‑tasking skills, an attention to detail, strong intellectual curiosity, and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

• Provide “Best in Class” customer Service for Life Insurance products.
• Educate Financial Advisors and clients on market requirements, processes, contract provisions and digital solutions.
• Answer and accurately document incoming calls from a variety of customers including Financial Advisors, contract owners and beneficiaries.
• Research and respond to errors, contract discrepancies and processing delays.
• Assist advisors with portal support including account unlocks and password reset inquiries.
• Research special requests and act as a liaison between your customer and operational areas.
• Use computerized systems efficiently to track, troubleshoot and gather information.
• Adhere to a provided schedule for your workday.
• Consistently meet or exceed key performance indicators.

• High school diploma or equivalent.
• 6 months to 1 year of customer service experience.
• Candidates must reside within a commutable distance of Warwick, RI. Job is performed primarily virtually with required in office days based on business needs.
• Ability to work during the hours of operation of 9:00 am –6:30 pm EST Monday‑Friday; must be flexible regarding overtime & shift worked, which may change based on business needs.
• Strong computer navigation skills and efficient keyboard/typing skills.
• Ability to multi‑task while speaking to a customer.
• Basic math, analytical and problem‑solving skills.

• Higher educational experience or professional certification.
• Insurance or Financial Services industry experience or Product specific experience.
• Prior Call Center experience.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast‑paced environment.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style which promotes a quality image of Met Life.
• Willingness to adopt and adapt to evolving business needs and take on new opportunities to support Met Life.
• Computer experience navigating in a multi‑screen environment.
• Critical thinking skills demonstrating an ability to apply job knowledge to different scenarios to make effective decisions.

$20 per hour. This role may also be eligible for annual short‑term incentive compensation and stock‑based long‑term incentives. All incentives and benefits are subject to the applicable plan terms.

Our U.S. benefits address holistic well‑being with programs for physical and…