Customer Service Rep - Senior

Position

Customer Service Representative

Warwick, RI 02818 (Onsite Training & then remote, coming into the office once per month)

6 months of contract

Inbound customer service role for Defined Benefits/Retirement Income Solutions Dept.

Important notes:
Training will be onsite as well as nesting, then remote with the exception of coming into the office once per month.

• 1-2 years call center experience, or equivalent experience
• 1-2 years experience with Windows based operating systems (MS Office, Suite, etc.)
• The role will include customers calling to learn about their defined benefit pension, customers calling to start their pension benefits, for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information.
• Role requires processing and strong ability to navigate Windows based operating systems.
• Strong customer service focus is a must.
• Ability to convey complex topics to clientele.
• Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information.
• Licensing not required for role. Warwick, Rhode Island location required.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.