Customer Care Advocate

Location:

700 Quaker Ln, Warwick, RI - Onsite Training

Training is Onsite (5-7 weeks)

Pay Rate: $20.00/hour (W2) Paid Weekly

Assignment Length: 6+ Months (Extension possible based on performance, attendance, and business needs)

Training

Schedule:

• Mandatory Onsite Training & Nesting: 5 weeks training + 2 weeks nesting (total 7 weeks at Warwick office)
• Ongoing Work:
  Primarily virtual after certification, with one office visit per month
• Hours After Training: 8‑hour shifts (Mon Fri, 8 AM‑9 PM EST) with 30‑minute lunch; schedules assigned via ranking system based on training performance
• No time off permitted during training & nesting
• If experiencing home internet/system issues, employees must report onsite until resolved

As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast‑paced environment.

• Provide exceptional customer service while fostering positive relationships
• Respond to inbound calls regarding insurance policies, coverage, and account access
• Research and resolve inquiries using multiple systems
• Collaborate with internal teams to address customer needs and elevate issues as needed
• Maintain a high standard of professionalism in both virtual and in‑office settings

• Must reside within a commutable distance to Warwick, RI
• 12 years of experience in customer service (call center, retail, hospitality, etc.)
• Familiarity with Microsoft Office and multitasking across applications
• Previous insurance or call center experience a plus
• High school diploma or GED
• Availability to work any shift between 8:00 AM‑11:00 PM EST, Monday through Friday