Customer Service Representative Job Warwick area,Rhode Island USA,Customer Service/HelpDesk

Responsibilities

Communicate with customers via telephone using strong communication skills, active listening, and empathy.
Drive solutions that best meet the customer’s needs.
Analyze and resolve complex customer issues regarding various product aspects, policy provisions, claim status, etc.
Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, and strong intellectual curiosity.
Efficiently process transactions and refer requests for other policy modifications to appropriate areas.
Support special product and/or service campaigns as needed.
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Requirements

Suggested 2 years of experience in Customer Service. Prior Call Center experience is highly preferred.
Must live within one hour commute of Warwick, RI.
Experience navigating multiple screens while delivering good customer experience.
Strong computer/keyboard skills as well as analytical and problem-solving skills.
Quickly grasps information and efficiently solves verbal challenges with strategic thinking.
Communicates complex verbal and written concepts with ease.
Able to work in a stationary position 75% of the time.
Required to work an assigned shift during hours of operation between 8:00am - 6:00pm ET, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process.

Preferred Skills

High School diploma, GED, some college experience, trade, or professional certification.
A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions.
A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style.

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