Customer Service Representative

About the Organization

Silk Title Co. provides title insurance, search, and settlement services across the nation to the top institutional banks and independent mortgage lenders. We also provide services for foreclosure, default, REO, and traditional real estate transactions. Title isn't sexy, but it's critical. Our business is not to fill orders; instead, we continually improve the process to give clients and borrowers a great experience at closing.

Silk Title Co. is a privately owned, fast‑growing company handling billions of dollars a year in real estate transactions for some of the nation’s top fin‑tech institutions. Our motto, "Service at Scale," combines technology, proprietary processes, and a talented team to deliver title insurance, search, and settlement services nationwide. We recently expanded our office in Warwick, RI to a brand‑new modern workspace with dedicated employee flex space and a training room.

We value focused energy, solid work ethic, curiosity, and life‑long learning. Our diverse team works hard, celebrates with team building challenges, staff meetings, and an abundance of swag.

• New Modern Workspace
• Dedicated Employee Flex Space and Training Room
• Tech focused environment
• Breakfast provided daily
• Competitive benefits
• Health benefits
• Paid time off
• Employee Assistance Program
• 401(k)
• Pay range: $17-$21/hr, eligible for overtime
• Business hours: 9 am – 10 pm
• Positive work environment where individual and team contributions are recognized and rewarded

• Process after‑hours calls and work a flexible schedule.
• Multi‑task and process files in a timely manner.
• Collaborate effectively with team members and adapt to company processes.
• Live within a commutable distance to the Warwick, RI office.
• Work within business hours 9 am – 10 pm on rotating days and evenings.

• High School Diploma or equivalent.
• Minimum 1 year of customer service–related work experience.
• Proficiency with Microsoft Office applications and general computer use.
• Prior experience in title review, curative, mortgage, or title industry is a plus.
• Excellent communication skills, active listening, and service orientation.
• Strong problem‑solving, organizational skills, and attention to detail.
• Excellent verbal and written communication and interpersonal skills.
• Willingness to learn new software and adapt to processes.
• Availability during business hours 9 am – 10 pm.
• Ability to live within commutable distance to Warwick, RI.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This position is currently accepting applications.