Customer Service Representative

Axelon Services Corporation -  - Responsibilities:
Communicate with customers via telephone using strong communication skills, active listening, and empathy;
Drive solutions that best meet the customer’s needs;
Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.;
Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference;
Efficiently process transactions and refer requests for other policy modifications to appropriate areas;
Track responses to ensure completion;
Support special product and/or service campaigns as needed, or as requested by the customer;
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry;
Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills