Import​/Export Coordinator

Kenney believes in our vision and values as strongly today as we did when we started our business over 100 years ago. We will continue to provide quality, fashion forward and innovative consumer products for the next 100 years. We will achieve this through our company values by which our employees exemplify incredible levels of dedication, integrity, collaboration, vision and creativity.

We are looking for an Import/Export Coordinator who will ensure that on time shipping and fill rate goals are achieved by processing EDI and manual orders within 24 hours, acting as a liaison between customers and internal departments alerting availability and order issues, and tracking orders through shipment.

The Import Export Coordinator will respond to and resolve customer inquiries and complaints in a professional, timely and courteous manner to achieve 100% customer satisfaction.

• Process Export orders and the required shipping documents.
• Process Direct Import orders and track shipment from vendors to ensure timely invoicing.
• Process required shipping documents for warehouse transfer orders for International warehouses.
• Process direct ship orders from Kenney third party warehouse within Puerto Rico.
• Respond to inquiries and complaints from International customers and the Kenney sales team.
• Communicate all International order discrepancies to customers and the sales team.
• Process International returns, credits and track shipments.
• Prepare and distribute customer fill rate/cancel reports for customers upon request.
• Work cross functionally to obtain best availability dates to ensure optimum fill rate on orders.
• Assist department when needed to process the incoming and outgoing mail and ensure that the postage meter has sufficient postage as needed.
• Scan manual orders and related documentation into our electronic archive, Smart Search.
• Data Entry skills displaying accuracy and attention to detail.
• Strong verbal and written communication skills.
  
  Must be able to work effectively with different personalities and resolve customer complaints in a timely manner.
  
  Critical thinking, prioritizing and listening skills appropriate to the needs of the position.
• Strong analytical and project management skills required.
• Comfortable working independently while at the same time being a team player flexible to perform other jobs as needed.
• Organized individual displaying time management skills, meets deadlines and follows through on tasks.

• Associates Degree or equivalent professional experience.
• Minimum three years of experience in a similar customer service position or equivalent combination of education and experience.
• Bi-lingual (English/Spanish) with the ability to read, write and speak Spanish.
• Intermediate computer skills including Microsoft Outlook, Excel, PowerPoint, and Word.
• SAP experience is a plus.
• Shipping Solutions experience is a plus.