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Customer Service Rep

Job in Warwick, Kent County, Rhode Island, 02886, USA
Listing for: Axelon Services Corporation
Full Time position
Listed on 2026-09-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Summary:
  • Location: Warwick, RI (must be within a 50-mile radius)
  • Work Mode: Virtual Role with In-Person Training
  • Duration: Full duration of in-office training from Nov 9 - Dec 18
  • Must be available for shifts between 8 AM and 11 PM ET, Monday through Friday
Responsibilities:
  • Enhance and strengthen relationships between the customer and company
  • Perform responsibilities in a consistent, professional manner while displaying superior interpersonal and service skills
  • Service customers by responding to requests via telephone
  • Research and respond to requests and discuss options regarding various aspects of the policy and procedures
  • Assist with site access and refer requests for other policy modifications to appropriate areas
Requirements:
  • 1-2 years of customer service experience; call center experience preferred
  • Intermediate computer literacy/proficiency
  • Ability to multi-task and operate multiple screens while speaking with customers
  • Experience with Microsoft Office preferred
  • High school diploma or GED equivalent
  • Strong knowledge of troubleshooting for different browsers and clearing cookies and cache
  • Experience accessing and navigating up to 10 electronic systems
  • Professional and engaging phone voice with a true desire to help people
  • Excellent oral and written communication skills
  • Ability to work in a team environment and independently from home
  • Ability to generate innovative ideas for process improvements
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