Customer Service Assistant
Listed on 2026-03-01
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Entertainment & Gaming
Customer Service Rep
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Master Hire is a family owned, award winning Hire Company based throughout South East Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in September 1990, we can attribute our success to our people and culture.
Our shared values of honesty, respect, teamwork and commitment to providing exceptional customer service through hiring quality products is our point of difference within the equipment hire industry.
We are committed to being an employer of choice, creating an environment where every individual can thrive and contribute to our collective success as we continue to grow.
WHAT WE OFFER- Comprehensive training and ongoing support.
- Supportive and friendly team environment.
- Previous experience in the hire or construction industry or a similar role would be advantageous.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Genuine interest in machinery and equipment (training will be provided).
- Positive attitude and a collaborative team player.
- Proficiency in basic computer applications.
- Forklift licence and MR licence will be highly regarded.
Must be available to work on Friday, Saturday and Monday shifts.
About the role- Greet and assist customers, providing exceptional service in all customer interactions.
- Maintain cleanliness and support smooth operation of the branch showroom, yard, and storage areas.
- Complete inspections, clean, maintain hire equipment to a high standard.
- Coordinate with operation and workshop team members to ensure timely preparation and availability of equipment.
- Instruct and demonstrate to customers on how to safely use our equipment.
- Pickup and deliver equipment from customer sites and between branches.
- Safely load and unload equipment.
- Process hire contracts, including paperwork and payment transactions.
- Provide detailed information on equipment usage, availability, and pricing.
- Assist with general tasks as needed.
If this role interests you, please apply via the link below.
No agencies please!!
Your application will include the following questions:- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a customer service assistant?
- Which of the following forklift licences do you have?
- Which of the following Microsoft Office products are you experienced with?
- Do you have customer service experience?
- Do you have a current Australian driver's licence?
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