Appointment Coordinator

Penske Automotive Operations, a division of Penske Automotive Group, is looking for a motivated individual to join our Business Development Center as an Appointment Coordinator and help deliver extraordinary customer experiences.

Hourly pay for this position is $20-21 per hour, and bonus potential of up to $1,200 per month

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are seeking dedicated and motivated professionals who share our passion for providing unparalleled customer service to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an Appointment Coordinator, you will promptly, professionally, and courteously assist customers in connecting with our team members and arrange sales and service appointments in a call center environment.

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

• Genuine interest in providing an exceptional customer service experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

Are you passionate about helping people and creating a positive first impression? We're looking for an Appointment Coordinator to join our team and be the friendly voice that welcomes our guests!

In this role, you'll:

• Schedule service appointments for our guests efficiently and accurately.
• Answer basic questions about service hours, appointment availability, and general maintenance needs.
• Deliver a flawless guest experience on every call, ensuring professionalism, empathy, and attention to detail.
• Work closely with dealership teams to ensure smooth communication and scheduling coordination.

Our focus is on providing exceptional service, building trust with our guests, and ensuring their experience is seamless from the first phone call to their visit at the dealership.

If you take pride in helping others, enjoy a fast-paced environment, and want to be part of a supportive, team-driven culture, we'd love to hear from you!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.