Recording​/Quality Control Specialist

About the Organization

Silk Title Co. provides title insurance, search and settlement services across the nation to the top institutional banks and independent mortgage lenders. Additionally, we also provide services for foreclosure, default, REO, and traditional real estate transactions. Title isn’t sexy, but it’s critical. Our business is not to fill orders, but to continuously improve the process to give our clients and their borrowers a great experience at closing.

Silk Title Co. is a privately owned, fast‑growing company that handles billions of dollars a year in real estate transactions for some of the nation’s top fintech institutions. Our motto, “Service at Scale,” combines our technology, proprietary processes, and talented team to deliver title insurance, search, and settlement services nationwide. We recently expanded our office in Warwick, RI into a brand‑new modern workspace with a dedicated employee flex space and training room.

We value focused energy, a solid work ethic, and curiosity. Our diverse team of problem solvers, QA experts, and business‑process gurus depend on one another; every day everyone brings their best game. We work hard but also build fun through team‑building challenges, staff meetings, and plenty of swag. Our workplace exemplifies our core values of quality, communication, experience, transparency, and respect.

Recording / Quality Control Specialist

• High School Diploma or equivalent.
• Excellent communication and interpersonal skills.
• Experience delivering superior customer service.
• Previous mortgage or title experience preferred.
• Knowledge of basic computer programs, including Windows, Microsoft Word, Excel, and Outlook.

• Responsible for the daily workflow within the department and may include
  • Reviewing, processing, or servicing loan documentation.
  • Ensuring that all work has been completed and departmental deadlines have been met.
• Understand and comply with bank policies and federal, state, and other governmental rules and regulations for multiple banks in multiple states.
• Open packages, confirm contents, and distribute work based on what packages have arrived.
• Perform quality‑control review of received packages.
• Communicate and resolve any discrepancies on required documents.
• Scan packages into Resware, confirm documents have been uploaded, and organize files per department standards.
• Prepare and box original package for Fed Ex delivery to the final destination.
• Collaborate with the Funding department to ensure timely funding of completed packages.
• Manage the Post‑Closing inbox, ensuring timely communication with clients via telephone or email.
• Review reporting and follow up on files pending funding to ensure needed documents and corrections have been resolved.
• Resolve any problems, issues or questions in writing or verbally to ensure customer satisfaction and maintain productive relationships with other bank departments.
• Participate in other duties as assigned.

Located in Warwick, RI. Shift rotating days and evenings. Full‑time (part‑time full‑time). Must live within commutable distance to the office.

• Positive work environment where individual and team contributions are recognized and rewarded.
• Brand new modern workspace.
• Dedicated employee flex space and training room.
• Tech‑focused environment.
• Health benefits.
• Paid time off.
• Employee Assistance Program.
• 401(k).
• Pay range: $17–$21 per hour, eligible for overtime.
• Business hours are 9 am until 10 pm.
• Breakfast provided daily.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This position is currently accepting applications.