Post-Closing Specialist

About the Organization:
Silk Title Co.

Silk Title Co. provides title insurance, search and settlement services across the nation to the top institutional banks and independent mortgage lenders. Additionally, we also provide services for foreclosure, default, REO, and traditional real estate transactions. Title isn't sexy, but it's critical. Our business is not to fill orders. Instead, we are constantly working to improve the process to give our clients and their borrowers a great experience at closing.

Silk Title Co. is a privately owned, fast-growing company which handles billions of dollars a year in real estate transactions for some of the nation's top fin‑tech institutions. Our motto, Service at Scale, combines our technology, proprietary processes, and talented team to deliver title insurance, search, and settlement services across the nation. We recently completed the expansion of our office in Warwick, RI into a brand‑new modern workspace and dedicated employee flex space and training room.

Stuffy cover letters and fancy sounding resumes are not our thing. We want people with focused energy, solid work ethic and curious minds capable of absorbing everything we can teach about our business. Our employees are what make our company exceptional; we are a diverse team of problem solvers, QA experts, and business process gurus. We all depend on each other which is why everyone brings their A game each day.

We work hard but also know how to incorporate some fun through team building challenges, staff meetings and an abundance of swag. Our workplace exemplifies our core values of quality, communication, experience, transparency, and respect.

• New Modern Workspace
• Dedicated Employee Flex Space and Training Room
• Tech focused environment
• Breakfast provided daily
• Competitive benefits
• Pay range: $17-$21/hr
• Health Benefits
• Paid time off
• Employee Assistance Program
• 401k
• Business hours 9am-10pm

We are currently looking for top talent to fill our role of Post-Closing Specialist. This position works as part of a team to ensure that all closing conditions, as laid out by the lender or their investor, are met after signing and that all transactions are disbursed timely as scheduled.

• High School Diploma or equivalent
• Excellent communication skills and interpersonal skills
• Experience delivering superior customer service
• Previous mortgage or title experience preferred
• Knowledge of basic computer programs including Windows, Microsoft Word, Excel, and Outlook

• Responsible for the daily workflow within the department; may include
  • Reviewing, processing, or servicing loan documentation
  • Ensuring that all work has been completed and departmental deadlines have been met
• Responsible to understand and comply with bank policies and federal, state, and other governmental rules and regulations for multiple banks in multiple states
• Open packages, confirm contents, and distribute work based on what packages have arrived
• Responsible for quality control review of received packages
• Communicate and resolve any discrepancies on required documents
• Scan packages into Resware, confirm documents have been uploaded, and organize file per department standards
• Prepare and box original package for Fed Ex delivery to final destination
• Collaborate with the Funding department to ensure timely funding of completed packages
• Manage the Post-Closing inbox, ensuring to communicate with clients in a timely manner via telephone or email
• Review reporting and follow‑up on files pending funding to ensure needed documents and corrections have been resolved
• Resolve any problems, issues or questions, both verbally and in writing, to ensure customer satisfaction and to maintain productive relationships with other bank departments
• Participates in other duties as assigned

* The Post-Closing Specialist must live within a commutable distance to the Warwick, RI office.*

• Shift: Rotating Days and Nights
• Location:
  
  Warwick, RI
• Employment Type:
  
  Full-Time
• Pay: $17-$21/hr, eligible for overtime.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.