Care Transition Specialist

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The Care Transition Specialist plays a pivotal role in supporting patients through transitions of care by facilitating timely follow-up with primary care providers and conducting non-licensed medication reconciliation. This hybrid position leverages the expertise of both Pharmacy Technicians and Medical Assistants to promote continuity of care, reduce hospital readmissions, and improve patient outcomes. The Specialist also identifies individuals who may benefit from additional support and coordinates referrals to case management services.

• Initiate outreach calls to patients recently discharged from hospitals, emergency departments, or urgent care facilities/settings
• Confirm and schedule follow-up appointments with primary care providers
• Conduct non-licensed medication reviews by reconciling discharge medication lists with patient-reported regimens
• Identify medication discrepancies, duplications, or adherence issues and elevate concerns to licensed providers or pharmacists
• Assess patient needs during outreach and refer to appropriate case management programs when indicated
• Reinforce understanding of discharge instructions, medication regimens, and the importance of follow‑up care
• Accurately document all patient interactions, assessments, and referrals in the electronic health record (EHR)
• Collaborate with physicians, nurses, pharmacists, and case managers to ensure seamless care transitions
• Participate in team meetings and quality improvement initiatives related to transitional care

• Minimum one to three years of experience
• High School or GED required
• Completion of an accredited Pharmacy Technician or Medical Assistant Program
• Experience in a healthcare setting
• Experience in care coordination, transitional care, or patient navigation preferred
• Familiarity with case management programs and referral protocols preferred
• Bilingual preferred
• Active certification/registration as a Pharmacy Technician (CPhT) or Medical Assistant (CMA/RMA), in accordance with state regulations

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty‑trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job‑specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case‑by‑case basis.

Care New England is an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Employees conduct themselves consistent with the ethical standards of the organization, including, but not limited to, hospital policy, mission, vision, and values.

Entry level

Full‑time

Other

Hospitals and Health Care