Patient Scheduler; Part-Time

Job Details

Remote role after comprehensive on‑site training at the corporate office in Warwick, RI, with management approval. Training covers patient scheduling protocols. A shift differential is available for a minimum of three hours worked per shift between 4:00 PM and 9:00 PM.

• Monday–Thursday 4:00 PM–8:00 PM and Saturday 8:00 AM–12:00 PM
• Part–time

• Handle telephone calls in a timely, courteous, and efficient manner while scheduling patients and responding to questions, providing excellent customer service.
• Apply insurance pre‑authorization rules and RIMI policies for exam scheduling.
• Collect accurate demographic and insurance information during scheduling.
• Scan authorizations and communicate with Authorization staff as needed.
• Coordinate and communicate with the radiologist and referring physicians.
• Ensure scheduling, patient account, insurance, and related records are correctly completed with proper patient identification, statistical, and billing information.
• Contact patients to clarify information when required.
• Provide additional assistance to other personnel in areas outside primary responsibilities when possible or required.
• Conduct patient satisfaction calls for a sample of patients as instructed.
• Comply with HIPAA, federal, and state regulations in all interactions.
• Remain available at scheduled times to perform scheduling duties.
• Ensure proper operation of equipment; report operational concerns immediately to the Supervisor.
• Report concerns regarding a referring office, patient, or employee immediately to the Supervisor.
• Participate in training as assigned by the department.
• Remain flexible and available to perform duties at specific times as scheduled.
• Offer flexibility to ensure proper staffing coverage.
• Perform additional duties as assigned.

• Knowledge of health insurance requirements related to pre‑authorization, eligibility, and out‑of‑pocket responsibilities.
• Interpersonal skills to interface effectively with patients under stress, referring physicians, staff, radiologists, and employees.
• Organizational and analytical skills for compiling and interpreting data.
• Basic computer proficiency required.

• Preferred: medical office experience and prior patient scheduling experience.

• High school diploma or equivalent.

Prolonged periods of repetitive sitting, standing at a desk, and working on a computer. Ability to lift up to 15 pounds. All essential duties must be performed without restriction. Reasonable accommodations may be provided for disabilities.

Multi‑tiered health plans, flexible spending accounts, generous paid time off, 401(k) plan with profit‑sharing, uniform reimbursement, company swag, yearly reimbursement for continuing medical education, educational assistance program, student loan repayment program, and career development opportunities. Competitive pay is offered.