Revenue Cycle Associate Biller

Job Summary

Under the direction of the A/R Supervisor, the Revenue Cycle Associate Biller performs various patient billing research as well as clerical and office functions. Duties include but are not limited to handling and distributing daily mail, preparing payments for posting, processing billing information requests from third parties and patients, researching and issuing patient refunds, researching and updating patient addresses, maintaining spreadsheets and providing support for billing, collection and customer service functions.

The Revenue Cycle Associate Biller functions as a liaison to coworkers, internal and external customers to ensure appropriate and adequate support for the many functions performed within the Revenue Cycle team.

• Promptly opens, reviews, and organizes mail within established time frames.
• Reviews and processes insurance checks and patient payments timely.
• Researches and processes requests for itemized bills and patient account balances timely and accurately.
• Responds to email, telephone calls, and correspondence on a daily basis in accordance with department policy and procedures.
• Thoroughly researches patient credits and transfers credits appropriately or prepares patient refunds.
• Researches bad addresses by utilizing skip tracing resources as well as contacting patients and contacts. Updates addresses in the computer system appropriately.
• Accurately documents account history in the computer system within defined time frames in accordance with department policy and procedures.
• Maintains various spreadsheets accurately.
• Ensures timely scanning and/or copying of all settlements, payments, correspondence, and other documents; completes distribution tasks, data entry functions, and other projects as requested to provide adequate support for the department.
• Timely ordering of office supplies as requested by management. Reviews supplies on hand and takes initiative to order when supplies on hand are low to ensure adequate inventory.
• Cooperatively and effectively performs special hospital or office projects as requested.
• Preserves and protects patients' rights to confidentiality.
• Performs other related duties as requested.
• Effectively prioritizes own work to complete job responsibilities; adjusts priorities based on understanding of policies and procedures.
• Completes job responsibilities within required time frames, according to established schedules or workflow requirements.
• Identifies areas in need of improvement and provides input to improve current methods, services, programs, or technology.
• Reviews and assesses information thoroughly before making decisions and problem solving.
• Uses proper judgment and knowledge of established practices and procedures when addressing problems or issues.
• Participates in task forces and committees.
• Attends seminars, workshops, and conferences as appropriate.

• High School or GED Required
• Minimum 1 to 3 years experience required.
• Must be organized, detail oriented and possess the ability to follow directions. Excellent communication and interpersonal skills as well as the ability to demonstrate appropriate decision making.

Americans with Disability Act Statement
:
External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement
:
Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement
:
Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.