Ambulatory Pharmacy Technician

Job Summary

The Ambulatory Pharmacy Technician provides integrated support to patients and pharmacists by providing a 'hands‑on' approach to total quality patient care through the delivery of a full continuum of medication adherence support.

• Provides excellent customer service to patients, caregivers, and healthcare team members.
• Communicates directly with patients by phone, in‑person, or via secure electronic pathways to support medication awareness, answer questions, and address concerns.
• Answers, resolves, and triages inbound inquiries in a timely and professional manner.
• Conducts outbound therapy and medication adherence check‑ins.
• Assists patients with refill authorizations, prescription access, and securing medication refills.
• Assists providers and patients with medication and medical device prior authorization requests.
• Documents patient encounters per policy in the electronic health record and/or the pharmacy dispensing software systems.
• Resolves insurance‑related issues and supports patients with financial assistance programs.

• Interprets and enters prescription orders accurately.
• Clarifies prescription details with pharmacists and clinicians when needed.
• Labels and fills prescriptions for pharmacist verification.
• Identifies medications requiring special storage or handling, including hazardous and refrigerated medications.
• Identifies and assembles necessary supplies (e.g., sharps containers, syringes, alcohol swabs, bandages) for select medications.
• Prepares medication for delivery to patients, clinical departments, and residential settings.
• Provides medication delivery services within hospitals and patient homes.

• Achieves operational objectives by entering data, adjudicating test claims, and preparing follow‑up action plans.
• Manages, organizes, and updates data using various database applications.
• Maintains pharmacy inventory, including drug ordering, receiving, and stock management.
• Applies observations and recommendations to enhance productivity, operational quality, and customer service standards.
• Identifies trends, resolves operational challenges, recommends improvements, and implements changes.
• Actively participates in process improvement initiatives and departmental projects.
• Acts as a value‑added business partner to stakeholders across the organization.

• Protects organizational value by maintaining confidentiality of sensitive information.
• Maintains high levels of quality and compliance with regulatory and organizational standards.
• Engages in professional development by participating in educational opportunities, reviewing professional publications, and maintaining industry networks.
• Supports overall departmental goals by performing additional related duties as assigned.

• High School or GED Required
• Minimum 1 to 3 Years of experience as a Pharmacy Technician, 5 years preferred
• Registered in the state of Rhode Island as a Pharmacy Technician
• National certification as a Certified Pharmacy Technician (CPhT) must be obtained within 6 months of hire.

• Strong understanding of pharmacy reimbursement across state, federal, and commercial payers.
• High proficiency with healthcare information systems; experience with EPIC Willow and EPIC inpatient/outpatient is a plus.
• Solid knowledge of computerized information systems and pharmacy‑related digital workflows.
• Ability to maintain accurate record‑keeping systems and follow established documentation procedures.

• Demonstrated ability to analyze information and use data to guide decisions.
• Exercises sound judgment in routine and complex situations.
• Exceptional attention to detail with high accuracy in all aspects of work.

• Strong verbal communication abilities, including excellent phone etiquette and patient‑facing communication skills.
• Skilled at fostering a cooperative, team‑oriented work environment.
• Strong interpersonal skills and the ability to work effectively and professionally with diverse…