Medical Office Receptionist

• Create and maintain a positive, supportive, and professional working environment
• Perform all core functions of the Practice Coordinator role while providing support across a defined state/region
• Backfill planned and unplanned staffing gaps and supports practices experiencing increased volume or operational demand
• Deliver high quality front office operations and exceptional customer service to both in-person and remote patients and clinicians
• Ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate
• Perform general office duties including mail handling, sorting, scanning documents, e-faxes, shared office email / Teams messages and maintaining office organization and cleanliness
• Communicate clearly and professionally with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
• Deliver exceptional customer service by responding promptly and appropriately to patient needs
• Apply Crisis and De-escalation Processes when managing difficult or sensitive situations
• Manage front desk responsibilities including greeting and checking patients in /out in a courteous manner
• Provide support to patients with requests via phone, email, and / or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc
• Manage queues within the phone system, ensuring calls are answered in a timely manner to ensure excellent customer service
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed
• Triage urgent patient needs and escalates to internal partners when necessary
• Collect co-payments and outstanding balances for in-person and telehealth visits at the time of service
• Complete insurance eligibility verification and reach out to patients to resolve any issues
• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. and respond to operational questions

• High School or equivalent required, associates/bachelor’s degree preferred
• Minimum of 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
• Ability to commute to a variety of offices within a defined regional radius
• Strong multitasking and prioritization skills
• Ability to work both independently and collaboratively in a team environment
• Clear and effective communication skills, both written and verbal
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Able to manage sensitive and confidential Information (HIPAA)

Demonstrates strong capabilities in healthcare operations and customer service, with a focus on effective communication, multitasking, and maintaining patient confidentiality. Proficient in managing front office responsibilities and supporting clinicians in a fast-paced environment.

• Healthcare Operations Experience
• Customer Service Excellence
• Effective Communication Skills
• Multitasking and Prioritization
• Proficient in Microsoft Office & EMRs

• Healthcare Operations
• Customer Service
• Front Office Management
• Insurance Eligibility Verification
• Crisis and De-escalation Processes

• Clear Communication
• Team Collaboration
• Problem Solving

• HIPAA Compliance
• Patient Care
• Telehealth Access
• Office Organization
• Administrative Support

• Microsoft Office
• Electronic Medical Records (EMRs)
• Patient Portal