Intake Coordinator

Intake Coordinator

Saint Elizabeth Home Care | Warwick, RI

Full Time | Days | On-Site

Pay: $22 - $25/hour (Based on experience)

Our Intake Coordinator is a vital member of the clinical team who facilitates timely and accurate onboarding of new patients. The Intake Coordinator requires attention to detail and effective professional communication with internal and external stakeholders and clinical staff. The Intake Coordinator works closely with the Intake Nurse to review, accept and process referrals, maintain productive working relationships with referral sources and provide outstanding customer service to patients.

• Collaborates with community partners and internal team members to process new referrals and provides timely updates on pending referrals
• Maintains accurate and up-to-date patient status information throughout the intake process
• Coordinates with insurance providers, physician offices, and case managers to obtain necessary authorizations and documentation to confirm eligibility for home health services
• Collects Intake/Admission referrals from outside sources via fax, telephone calls and Care Port. Under supervision of Intake Nurse and Clinical Management post acceptance, enters new patient information into designated software and updates records as needed
• Verifies patient eligibility and benefits and obtain necessary prior authorizations through Medicare and other insurance carriers
• Responsible for daily Welcome Calls to new referrals to review patients' demographics, verify insurance memberships, gather security information and confirm patients are agreeable to home health services
• Maintains a thorough and working understanding of the skilled scheduling process
• Responsible for skilled staff scheduling in the absence of the Skilled Scheduler
• Other duties as assigned

• Minimum of high school diploma or GED.
• At least 3 years of experience in a healthcare or home health care setting, with a focus on patient intake, coordination or scheduling is preferred.
• Ability to work independently with minimal supervision.
• Possess high attention to detail and organizational skills.
• Possess excellent interpersonal and customer service skills.
• Knowledge of healthcare regulations and insurance guidelines.
• Proficient in accessing electronic health records and utilizing various software programs.

Our holistic benefit options encompass your Health and Wellbeing, your individual and family needs, your professional growth and more by including:

• Competitive pay
• High quality and low-cost Health, Dental and Vision coverage:
  Blue Cross Blue Shield Health Insurance & Delta Dental Insurance offered for employees working 20+ hours/week
• 403B Employer Contribution Plan
• Tuition Assistance and Student Loan Reimbursement
• Career advancement & training opportunities to support individual employee goals
• Childcare Reimbursement Program
• Employee Referral Bonus
• EAP, Life Insurance, and more!

Saint Elizabeth Community understands the importance of having the time to provide care that is thorough, dignified, and compassionate. We have some of the best staffing ratios in the state... come and meet us to see how our mission and philosophy of care influence all that we do!

- Trusted Care Since 1882! -

EEOC - We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.