Hotel Night Auditor - Loom Hotel

The LOOM Hotel, 400 Knight Street, Warwick, Rhode Island, United States of America

Department:
Rooms

Reports To:

Operations Manager
Status:
Non-Exempt

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check‑out process. Promotes hotel services and amenities and provides helpful information.

• Providing quality guest service to all guests and visitors.
• Perform all duties toward the goal of maximizing guest service.
• Greet guests who have made advance reservations and register them efficiently and friendly manner.
• Greet visitors who are looking for accommodations and attempt to meet their needs.
• Acquaint guests with services available in the area.
• Accurately follow accounting procedures.
• Answer external and internal telephone calls, taking and delivering messages as needed.
• Act as the reservation attendant.
• Answer questions and give out accurate, helpful information.
• Run various end‑of‑day reports and reconcile information from various systems.
• Adhere to all department and company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Properly handle lost and found items.
• In the event of inclement weather, remain on sight and on duty until replaced.
• Perform other duties as assigned.

• Be alert and function during night shift 11 PM to 7 AM.
• Communicate clearly and pleasantly, both verbally and in writing in English, with guests, management and co‑workers, both in person and by telephone.
• Strong customer‑relation skills with a total commitment to guest satisfaction; a people‑person who thrives on public contact.
• Handle guests when they are angry or upset.
• Professional appearance and mannerism.
• Know computer keyboard and printer operation; input information accurately and efficiently into computer systems.
• Previous cashier experience/Basic accounting skills.
• Work quickly and thoroughly when under pressure.
• Know hotel facilities and features.
• Attend to more than one task at a time.
• Maintain excellent attendance and punctuality.

• Customer Service experience preferred.

• Must be able to stand for long periods of time.
• May include crowded office setting or close quarters.
• General office environment with limited physical activity.