Banquet Server – Crowne Plaza Hotel

Description

Banquet Servers will work in conjunction with the Banquet Setup Team and Kitchen Staff to provide a prompt and accurate food service during an assigned banquet event while providing a level of hospitality that exceeds guest expectations.

• Work in a team environment to provide a level of hospitality and service that exceeds guest expectations.
• Assist with banquet event setup and breakdown based on event requirements
• Prepare work area prior to guest arrival, including rolling silverware, plating table and stocking service / beverage stations with coffee, water, ice, napkins, straws and garnishes as needed.
• Keep tables tidy by clearing plates, glassware, and other items, and ensure the front-of-house service area remains neat and organized.
• Adhere to food safety and sanitation standards
• Keep back of the house area clean and organized
• Collaborate with kitchen staff to ensure meals are delivered to the correct recipients in a prompt and accurate manner following all safety guidelines, with special consideration to guest requests.
• Exhibit a high level of professionalism, hospitality and confidence when making contact with guests.
• Communicate with Banquet Lead Captain and Banquet Set Up Supervisor to guarantee a successful function, including resolution of guest complaints.
• Maintain a positive, professional and respectful attitude toward guests, coworkers and management.
• Observe and follow up with guests to ensure satisfaction with food and service during banquet event.
• Manicure tables by clearing plates, glassware etc. and maintain a neat front of the house service area.
• Adhere to all department specific and company standards, policies, procedures and safety rules at all times.
• Proficiency in operating coffee machines and preparing different coffee beverages
• Being flexible to work irregular shifts
• All other duties as assigned.

Note: This job description is not exhaustive. Additional duties may be assigned by the supervisor, as needed.