Guest Service Agent
Listed on 2026-07-25
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Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Guest Service Agent Overview
Guest Service Agent is a fun yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay.
The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A "can-do" attitude is a must for front desk agent.
- Greeting & thank guests in a sincere and friendly manner
- Checking in and checking out guests
- Assigning rooms & taking care of administrative duties
- Answering phone
- Posting charges to appropriate accounts
- Performing duties on a daily checklist
- Passing information within departments to ensure guest satisfaction
- Communicating with guests and ensuring their needs are met
- Pleasant and friendly demeanor
- Able to work as a team and independently
- Ability to work with little or no supervision while meeting high-performance standards
- Physical mobility and stamina
- Must be able to pass a background check
- Ability to follow instructions
- Health, dental, and vision coverage available for full‑time associates, with dental and vision for part‑time associates averaging 17.5 hours a week
- Paid time off within the first 90 days of employment for full‑time associates; paid holidays for eligible associates; paid days off for birthday and employment anniversary after five years of service
- On demand pay available 24/7
- Pet insurance coverage for the whole family; discounted pet insurance for all associates
- 401(k) plan for future planning
- Hotel D discounts
- Shoes for Crew subsidy
For more information, please visit our website at
EOE/M/F/D/V
Grand Hyatt Deer Valley | Park City, UT, US
Shared Services Center - Moore | Moore, OK, US
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