Senior Applications Analyst, Clinical Systems

Summary

This position is located on-site at our corporate office in Warwick, RI. This will be a hybrid position once the training/onboarding period has successfully been completed.

• Lead all aspects of IT systems including implementation, upgrade, and support to ensure efficiency for users.
• Act as a point of contact for issue escalation.
• Participate in complex multi-disciplinary projects including project planning, stakeholder communication, task completion, and overall implementation. Coordinate to ensure that projects are executed according to plan.
• Function as a liaison between clinical, business, and technical areas during the planning process and provide oversight throughout the project cycle.
• Work with internal and external staff on projects for modifying, maintaining, upgrading, and adding functionality to existing systems via maintenance releases and utilities from vendors.
• Meet with internal/external stakeholders and vendors to define and resolve system issues, gather requirements, and understand and complete requests. Responsible for researching requests to determine scope, size, and impact.
• Assist IT department in analyzing requirements and technical solutions to meet evolving business needs.
• Create thorough test plans and perform all relevant testing of programs and integrations including unit, system, functional, regression, stress/load, integrated and disaster recovery.
• Document policies, procedures, and guidelines to ensure data integrity, change protocols, customization, and usage.
• Consider and include information and cybersecurity in projects, solutions, and processes. Execute routine day-to-day tasks for supporting and maintaining information systems.
• Meet with partners regularly to understand their operations, identify optimization opportunities, review current projects and work, and discuss open systems issues. Proactively monitor partner satisfaction to ensure that systems continue to meet their needs.
• Take corrective actions independently or by consulting with other staff to provide end user support, particularly for more complex issues; escalate to management where appropriate.
• Assist end users with installed systems usage; provide individual and group instruction on new applications as needed.
• Triage issues for and with end users. Determine the nature of the problem, identify appropriate resources to resolve the issue, and follow up to be certain that the system is functioning properly.
• Communicate and document system needs to vendors for the complex design, development, and/or enhancement of systems.
• Analyze and document problems with vendor software and generate documentation for submission to vendor; contact outside resources for input into resolving issues and apply corrective action.
• Provide input into the evaluation of vendor proposals to determine their appropriateness and compatibility with existing operational infrastructure.
• Coordinate the testing and installation of new systems and modifications from vendors.
• Participate in the development and testing of new interfaces and/or changes to existing interfaces. Assist with monitoring or troubleshooting existing interface issues as needed.
• Develop, maintain, and troubleshoot scripts to execute tasks, provide automation, support workflows, and enable reporting.
• Provide training to new radiologists and clinical end users.
• Assist with the development and maintenance of training and education materials. Act as a leader and mentor within the IT Applications Team.
• Perform other duties as required.

• Basic understanding and familiarity with HL7 interface standards is a plus.
• Ability to lead team members during implementations and downtime events.
• Interpersonal skills to interact with all levels of internal and external users and vendors.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated, with keen attention to detail.
• Ability to work on concurrent multidisciplinary projects and complete tasks in a timely manner to meet customer project needs.
• Proven analytical and creative problem-solving abilities.
• Ability to prioritize and execute tasks.
• Strong customer service skills.
• Ability to work in a team-oriented, collaborative environment.

• 5+ years of experience in Healthcare IT
• Experience troubleshooting electronic health record systems (Epic, Cerner, MEDITECH, Athena, Paragon, etc.)
• Experience with Intele Rad/Clario is strongly preferred.

• Bachelor’s degree in computer science or equivalent; requisite system and technical experience in a medical-related field.