Manager, Operational Excellence Analytics

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Manager of Operational Excellence Analytics is a key member of the Operational Excellence organization, responsible for owning the data architecture, advanced analytical models, and AI products that power decision‑making across the CVS Distribution Center network. This role sits at the intersection of analytics engineering, advanced modeling and applied AI – translating raw warehouse, labor management and transportation data into productized datasets, semantic models, automation flows and intelligent tools that operators, planners and OpEx colleagues use every day to drive efficiency  role partners closely with IT’s Data Engineering and Data Science organizations while owning the OpEx‑specific data architecture, automation and AI development that drives operational improvement.

The individual will also serve as a technical mentor to the broader OpEx organization – coaching colleagues across the network on data‑driven problem solving and the proper use of data and AI tools. Role will be expected to travel ~20‑30% of which 80% will be self‑managed timing/location.

• Design and maintain the OpEx semantic data layer in Snowflake – building productized datasets that serve as the trusted source for OpEx reporting, modeling and AI applications across the network.
• Develop and deploy advanced analytical models (forecasting, optimization, anomaly detection, classification) and AI/ML applications that solve operational problems across the DC network.
• Build and maintain automation flows (Power Automate, Python, low‑code tooling) that eliminate manual reporting, data preparation and analysis effort across the OpEx organization.
• Develop network‑level Power
  
  BI dashboards on top of the semantic layer to support daily management, performance management and process improvement at both site and network levels.
• Partner with IT Data Engineering and Data Science teams on platform design, source system integrations and shared infrastructure – ensuring OpEx requirements are well represented.

• Use data, modeling and AI to optimize WMS/LMS settings, configurations and standards – driving measurable improvements in throughput, accuracy, labor utilization and inventory accuracy.
• Partner with routing, transportation and inventory teams to identify and quantify business process optimization opportunities, including delivery scheduling, planning windows and demand smoothing.
• Translate analytical findings into specific, actionable recommendations for site and network leadership, including the financial business case for proposed change.
• Support root cause analysis and corrective action efforts using statistical methods, modeling and AI‑assisted investigation in partnership with lean, IE, IC and OpEx resources.

• Train OpEx colleagues, site leadership and cross‑functional partners on OpEx developed tools and data‑driven problem‑solving methods.
• Mentor OpEx colleagues on advanced analytical techniques and the proper interpretation of operational data.
• Develop and maintain documentation, standard work and learning paths that scale data literacy and AI fluency across the OpEx organization.
• Serve as a technical advisor on cross‑functional projects requiring advanced analytical or AI input.

• Plan and execute multiple projects in parallel using strong project management discipline – managing risk, critical path and dependencies to deliver on time.
• Build the financial business case and project plan for proposed changes, then drive execution through to measurable, sustained results.
• Communicate effectively across technical and non‑technical…