More jobs:
Desktop Support
Job in
Warwick, Kent County, Rhode Island, 02888, USA
Listed on 2026-06-01
Listing for:
Sunrise Systems, Inc.
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
Desktop Support, IT Support
Job Description & How to Apply Below
Job Title: Desktop Support
Job : 26-00823
Location: WARWICK, RI, 02886
Duration: 12 months of contract
Experience: 1–3 years in computer/desktop support
Job SummaryProvide onsite desktop and field support for hardware, software, and network-related issues. Install, diagnose, maintain, and service desktops, laptops, printers, network devices, and low-end servers at customer locations.
Key Responsibilities- Install, configure, troubleshoot, and maintain PCs, laptops, printers, and network devices
- Perform hardware repairs, disk replacements, re‑imaging, and software installations
- Support legacy systems and enterprise storage products
- Handle installs, moves, adds, and changes (IMAC)
- Test and certify systems and approved applications
- Ensure SLA compliance and update tickets in the ticketing system
- Escalate complex issues as needed
- Maintain high professionalism and customer satisfaction
- 1–3 years of desktop/field support experience
- Basic hardware, software, and networking skills
- Strong troubleshooting and organizational skills
- Good communication and customer service skills
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