IT Helpdesk Analyst

About the Organization

Silk Title Co. provides title insurance, search and settlement services across the nation to the top institutional banks and independent mortgage lenders. Additionally, we also provide services for foreclosure, default, REO, and traditional real estate transactions. Title isn't sexy, but it's critical. Our business is not to fill orders. Instead, we are constantly working to improve the process to give our clients and their borrowers a great experience at closing.

Silk Title Co. is a privately owned, fast-growing company which handles billions of dollars a year in real estate transactions for some of the nation's top fin-tech institutions. Our motto, Service at Scale, combines our technology, proprietary processes, and talented team to deliver title insurance, search, and settlement services across the nation. We recently completed the expansion of our office in Warwick, RI into a brand-new modern workspace and dedicated employee flex space and training room.

Stuffy cover letters and fancy sounding resumes are not our thing. We want people with focused energy, solid work ethic and curious minds capable of absorbing everything we can teach about our business. Our employees are what make our company exceptional; we are a diverse team of problem solvers, QA experts, and business process gurus. We work hard but also incorporate fun through team building challenges.

Our workplace exemplifies our core values of quality, communication, experience, transparency, and respect.

• New Modern Workspace
• Dedicated Employee Flex Space and Training Room
• Tech focused environment
• Breakfast provided daily
• Competitive benefits
• Pay range: $17-$21/hr

IN OFFICE POSITION IN WARWICK, RI. Must live within a commutable distance to the Warwick, RI office.

• Minimum of 2 years of IT experience
• Degree or higher in CS, IST, related field, or equivalent experience
• Reware system knowledge needed
• Excellent problem‑solving skills
• Strong customer service skills and sense of urgency with a service‑oriented focus
• Attention to detail and ability to multi‑task
• Excellent communication skills including active listening
• Service‑oriented and able to resolve customer concerns
• Excellent organizational, verbal, written, and interpersonal skills

• Provide Help Desk support to internal staff, clients, and partners through troubleshooting in person, on the phone, or remotely
• Provide customer service by supporting enterprise PC, VoIP, and mobile devices
• Champion IT policies and best practices
• Configure user accounts through Active Directory and other proprietary systems
• Provision, install, and support infrastructure such as switches, firewalls, access points, PCs, printers, and scanners
• Analyze and monitor systems and reports
• Participate in other duties as assigned

Location:

Silk Title Co, Warwick, RI. Shift: Rotating Days and Evenings. This position is currently accepting applications.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.