Branch Manager

Overview

Coastal1 Credit Union is seeking to hire a Branch Manager for our Post Road branch in Warwick.

• Coordinate daily operations of the branch by allocating and coordinating workflow and work schedules, direct employees in the more complex phases of work, monitor for accuracy and efficiency, train new employees and cross-train/develop existing staff, address staff attendance and vacation, conduct performance evaluations, and ensure compliance with credit union policies and procedures.
• Develop strong relationships with members, engage potential members, and build Coastal1 brand recognition.
• Advise members and potential members on consumer and commercial accounts, assist in making appropriate selections, open new accounts, and originate loan/equity requests as needed.
• Collaborate with the Business Banker to promote Coastal1’s visibility in the community and promote business products and services.
• Promote Coastal1 and its products and services in the surrounding market area and implement marketing programs effectively.
• Develop a cohesive sales team and manage the branch sales program to meet quarterly goals. Provide day-to-day support and coaching to ensure staff meet required sales standards.
• Ensure all branch personnel are thoroughly trained to follow policies and procedures consistently. Monitor staff performance and provide counseling and guidance as needed; manage loan and deposit growth to meet goals.
• Ensure staff compliance with Coastal1’s Bank Secrecy Act/Anti-Money Laundering Policy (BSA/MIP) and related OFAC screening and record-keeping requirements.
• Ensure the branch is prepared daily and unreconciled items are resolved; review file maintenance reports.
• Originate and underwrite consumer and retail loan applications within lending authority; submit applications promptly to Retail Lending or to a VP Branch Administration.
• Enforce compliance with account opening, lending origination/closing processes, and other procedural standards.
• Encourage collaboration and communication by providing training, coaching, development, and motivation.
• Ensure Branch Management function is covered in the event of absence and coordinate with Facilities Department for maintenance and security.
• Perform other duties as required.

• Undergraduate degree from a four-year college or university in a business-related field is preferred.
• Minimum of 3 years of teller and member services experience, with a minimum of 5 years of supervisory responsibilities in a branch management position.
• Ability to maintain professionalism, excellent customer service skills, appropriate business appearance, and knowledge of Coastal1’s products, policies, and procedures.
• Must be registered by the Nationwide Mortgage Licensing System and Registry.
• In-depth knowledge of all branch operations and functions.
• Ability to make consistently effective decisions in accord with policy and procedural guidelines.
• Ability to train, develop, and supervise an efficient, productive, motivated teller staff.
• Computer proficiency including MS Office and other banking software.
• Strong analytical, written, verbal, and telephone communication skills.
• Ability to manage multiple projects with time management and multitasking skills; able to work under pressure and meet deadlines.
• Ability to work collaboratively across all levels and functions of Coastal1 and to work independently as well as part of a team.
• Bi-lingual preferred.

Founded in 1928 and based in Pawtucket, Coastal1 Credit Union serves over 130,000 members with 19 branches throughout RI and MA, including Warwick and other locations.

Coastal1 offers competitive pay and benefits including medical, dental, and vision for employees and dependents, paid time off, on-site fitness center, 401(k) with company match, employee homebuyer assistance, and more.

EOE/M/F/Vet/Disabled